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Thompson & Morgan Reviews

Rated
Excellent

Thompson & Morgan are one of the UK's largest Mail Order Seed and Plant companies.

Service
4.2
/5
Product
4
/5

5

4

3

2

1

5,337

1,670

797

371

579

8,754

ratings over the past year

Displaying all 110,718 reviews
CS
Clifford Stocking
Cliffe
12 months ago
Date of purchase: 05/30/2024
What Clifford Stocking said about Thompson & Morgan:
fast and on time
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Hannah L
Thompson & Morgan
12 months ago
Fast and on time, wow! Clifford your review has been brilliant to read this afternoon and so pleased to learn you were happy with the service within your order. Thank you! Kind regards, Hannah, Thompson and Morgan Customer Care
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Trusted Customer
12 months ago
Date of purchase: 05/29/2024
The ordering was straight forward and the delivery was quick, but I was disappointed with the product(s).
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Hannah L
Thompson & Morgan
12 months ago
Your review towards the service received with your order has been wonderful and so pleased you were happy with the ordering being straight forward and quick delivery. It is such a shame to hear this has been let down by the disappointment with the products received and thank you for bringing this to our attention. I have contacted you directly in hope we can work towards the best outcome. Kind regards, Hannah, Customer Care
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Trusted Customer
1 year ago
Date of purchase: 05/15/2024
Absolutely terrible customer service were awful
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Amy
Thompson & Morgan
12 months ago
We are sorry to hear that you were disappointed with the service received. We can see that the couriers let us down and delivered your original order upside down damaging the plants. You contacted our customer service team who arranged replacements to be sent out to you and we were unaware of any issues with the replacements received. Kind Regards, Amy, Thompson & Morgan Customer Care
Trusted Customer
12 months ago
I also ordered 2 lots of busy lizzies one was delivered okay I was told the other was to be delayed until 05/05/25 after contacting customer service they offered me 15 free plants that would be delivered in 2 weeks I then received another email telling me they would be delayed until 05/05/25 consequently I went and bought some plants from a garden centre I was amazed that when I looked on line you offering the plant you had cancelled were still being offered with a delivery of 14 days I phoned you to ask what was going on I spoke with someone named Phil who told me I was being abusive and ended my call I am and never have been abusive.
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Amy
Thompson & Morgan
12 months ago
We are sorry that you received a delay letter for the plants and that you felt that you needed to cancel the order. We believe that there was a system error with some of the letters which meant that delay letters were sent out for next year in error and apologies for this. We can see that the free of charge plants were delivered and apologies for the disappointment caused. Kind Regards, Amy, Thompson & Morgan Customer Care
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Trusted Customer
12 months ago
Date of purchase: 05/27/2024
Thompson and Morgan Service
The service I have always received from Thompson and Morgan has been first rate. Well looked after plants in recyclable packaging and packaged carefully. Plants have sometimes arrived in packaging...

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Hannah L
Thompson & Morgan
12 months ago
Wow, thank you so much for sharing your wonderful review on the service you have always found first rate. Your positive feedback towards the recyclable packaging and well looked after plants you have received has made our day and can't thank you enough for this. Kind regards, Hannah, Customer Care Team
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Peter Goodwin
Near Glenisla
12 months ago
Date of purchase: 05/22/2024
What Peter Goodwin said about Thompson & Morgan:
Lond distance purchase
The plants all arrived in good condition and the seeds were an opportunity to try varieties of onion I had not grown before. Our latitude and altitude are somewhat testing for plants grown further...

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Hannah L
Thompson & Morgan
12 months ago
Wow! Peter your review towards the plants arriving in good condition has been lovely to read this morning and so pleased everything is growing well so far. We appreciate your positive feedback you have kindly shared. Best regards, Hannah, Customer Care Team.
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Christine Mee
12 months ago
Date of purchase: 06/04/2024
What Christine Mee said about Thompson & Morgan:
never again
Lidl is better
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Hannah L
Thompson & Morgan
12 months ago
Christine, we are terribly sorry to hear of the disappointment caused with your order and are keen to ensure this is looked into further. We aim to provide the very best for our customers and do apologise this has now been the case. I have contacted you directly this morning and hope we can work towards the best outcome. Kind regards, Hannah, Customer Care
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Norah O'DONNELL
Malpas. Cheshire
12 months ago
Date of purchase: 05/28/2024
What Norah O'DONNELL said about Thompson & Morgan:
Plugs growing well.
Although they were smaller than I expected, they are coming on well. In bigger pots and almost ready to plant out.
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Hannah L
Thompson & Morgan
12 months ago
YES YES YES! This is what we like to hear, Norah and thank you so much for sharing the progression of your plug plants. The show you will have year after year will be stunning! Kind regards, Hannah, Customer Care
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Trusted Customer
12 months ago
Date of purchase: 05/28/2024
Make the packageing for tomato plants a bit more robust. Maybe explain to delivery people that plants need a bit of care
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Hannah L
Thompson & Morgan
12 months ago
We take on board your valuable feedback and will ensure your comments are passed to the packaging team. This is something we are constantly working on and thank you for taking the time to leave your thoughts on this. Kind regards, Hannah, Customer Care
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Trusted Customer
12 months ago
Date of purchase: 05/29/2024
Quality plants.
Good service healthy plants.
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Hannah L
Thompson & Morgan
12 months ago
YES! Thank you for your brilliant review on the quality plants and good service you have received. Our team work so hard to ensure the best is provided for our customers and really do appreciate your positive feedback on this. Kind regards, Hannah, Customer Care
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Alison Browne
12 months ago
Date of purchase: 05/29/2024
What Alison Browne said about Thompson & Morgan:
Great Service again.
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Hannah L
Thompson & Morgan
12 months ago
Alison, reading your fabulous review towards the great service you have once again received has been magical and can't thank you enough for sharing your positive feedback with our hard working team. Kind regards, Hannah, Customer Care Team.
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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.
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Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom
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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.