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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,682 reviews

Trusted Customer

7 years ago

Date of purchase: 07/11/2017

Most of order unavailable after placing

Most of my order was not fulfilled as after I had ordered and paid you were unable to source the plants I had ordered. Out of 7 items I only received 2. Given this I would not have chosen to order...

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Ryan B

Thompson & Morgan

7 years ago

I am very sorry to hear, I appreciate how disappointing it must be when items do become unavailable after ordering. I will be sure to pass your feedback along to have a look in to it. Kind regards, Ryan

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/07/2017

every thing was great. Plants arrived earlier than stated all in very good condition. made a lovly display when set out in my pots.

Ryan B

Thompson & Morgan

7 years ago

Glad to hear that you are happy with everything, I bet they are looking lovely! Kind regards, Ryan

Product reviews

David Valentine

7 years ago

Date of purchase: 07/11/2017

What David Valentine said about Thompson & Morgan:

Unfortunately I only received one of the selection I had ordered

Ryan B

Thompson & Morgan

7 years ago

I am very sorry to hear that this has happened, I appreciate how disappointing this must have been. We do appreciate your feedback, and I will be sure that this is passed on. Kind regards, Ryan

Product reviews

Alan Bridge

7 years ago

Date of purchase: 07/11/2017

What Alan Bridge said about Thompson & Morgan:

Excellent service

Excellent service as usual. The goods arrived in good time and adequately packaged for such delicate items

Ryan B

Thompson & Morgan

7 years ago

Thank you so much, we appreciate your comments :) Kind regards, Ryan

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/11/2017

35 arrived, 11 survived. Not the best result!

Anne

Thompson & Morgan

7 years ago

Hi there, I'm so sorry that your Perennial collection arrived damaged. I have replaced your plants for September 2017 despatch. With your feedback we can improve our services and our high quality plants will arrive in perfect condition. Apologies for your disappointment. I'm confident that you'll be pleased with your replacements. Regards, Anne

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/11/2017

Plants arrived in very poor condition. Only two seemed salvagable. I meant to take a photo but havent worked out how to transfer pictures from my mobile phone yet. Very disappointed since we had...

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Anne

Thompson & Morgan

7 years ago

Hi there, I'm sorry that your penstemon arrived damaged. I'm glad that with your tlc two have survived. I have replaced the collection for you for despatch by the end of September 2017 as they should have arrived in perfect condition. With your feedback we can improve our services and it would have helped us with our investigations if you'd been able to send photos. Apologies for the disappointment caused. I'm confident you'll be pleased with your replacements. Regards, Anne

Product reviews

GEORGE BURGESS

7 years ago

Date of purchase: 07/07/2017

What GEORGE BURGESS said about Thompson & Morgan:

Good quality and price

Good quality good price.Only fault it got delivered unexpectedly as the tracking update that it would be delivered came afaftetwar but luckily i was in by chance.

Ryan B

Thompson & Morgan

7 years ago

Thank you for your review, I am sorry to hear that your order was delivered unexpectedly, I will have a look in to this. I am glad to hear that your items did arrive safely despite this. Kind regards, Ryan

Product reviews

Diane Atkinson

Barnsley

7 years ago

Date of purchase: 07/11/2017

What Diane Atkinson said about Thompson & Morgan:

Yes.the trees were bought as a gift for my brother in law John.i think he is pleased with them

Ryan B

Thompson & Morgan

7 years ago

Thank you for the review, I am glad to hear that your Brother in Law is happy with the trees :) Kind regards, Ryan

Product reviews

Steven Robinson

7 years ago

Date of purchase: 07/11/2017

What Steven Robinson said about Thompson & Morgan:

Disappointing product that does not work.

My perrenial pugs arrived after five days in the post. 3/4 were dead. The rest perished within 24 hours of potting. Not possible to identify individual plants. Packet contained £5 gift voucher as an...

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Ryan B

Thompson & Morgan

7 years ago

Thank you for your review. I am sorry to hear of your disappointment with your order, and that your replacements have not arrived as yet. I have sent you an email with some further information. Kind regards, Ryan

Product reviews

Kevin Collins

7 years ago

Date of purchase: 07/07/2017

What Kevin Collins said about Thompson & Morgan:

Great price

Great end to end delivery time.

Ryan B

Thompson & Morgan

7 years ago

Thank you for your positive comments, we do appreciate it. Kind regards, Ryan

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Verbena Union Jack Mixed Garden ReadyMore reviews of this product (53)View product websiteOrder cancelled by Thompson and Morgan

Ageratum houstonianum Blue Danube Garden ReadyMore reviews of this product (15)View product websiteOrder cancelled by Thompson and Morgan

Begonia Non-Stop Mixed Garden ReadyMore reviews of this product (33)View product websiteOrder cancelled by Thompson and Morgan

Phlox Collection CreepingMore reviews of this product (4)View product websiteGood quality plants received but haven't progressed much

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (110)View product websiteOrder cancelled by Thompson and Morgan

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (52)View product websiteOrder cancelled by Thompson and Morgan

Dianthus Plant Lucky DipMore reviews of this product (99)View product websiteVery small cut back shoots that are yet to grow

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (110)View product website

Rudbeckia hirta Cherokee Sunset Garden ReadyMore reviews of this product (6)View product websitedid not receive the plants I ordered

Zinnia x hybrida Profusion Orange Garden ReadyMore reviews of this product (11)View product websitedid not receive the plants I ordered

Geranium Best Red F1 Hybrid Garden ReadyMore reviews of this product (29)View product websiteArrived and although messy box they were ok

Gaillardia Arizona Sun Garden ReadyMore reviews of this product (7)View product websitedid not receive the plants I ordered

Geranium Jackpot Mixed F1 Hybrid Garden ReadyMore reviews of this product (87)View product websiteThese were all substantial sized plants and all appear to be healthy and thriving

36 FREE PerennialsMore reviews of this product (164)View product website35, arrived, 11 survived, not the best result.!

Penstemon Ice Cream CollectionMore reviews of this product (320)View product websiteAs above, arrived in poor condition.

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (110)View product website

Citrus Tree CollectionMore reviews of this product (107)View product websitePlants planted but not established yet at my sister's home

36 FREE PerennialsMore reviews of this product (164)View product websiteMost were DOA the rest were dead within 24 hours of potting.

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (110)View product websiteOver all very pleased. Fast delivery

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