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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 110,831 reviews

Brian Dziennik

7 years ago

Date of purchase: 06/28/2017

What Brian Dziennik said about Thompson & Morgan:

Poor plants Failed delivery

Ryan B

Thompson & Morgan

7 years ago

Hi, thank you very much for your feedback. I am so sorry to hear that your plants have not done well for you. I have arranged for your order to be refunded in light of your disappointment. Please do let us know if there is anything further I can be of help with. Kind regards, Ryan

Product reviews

Elizabeth Bostock

7 years ago

Date of purchase: 06/30/2017

What Elizabeth Bostock said about Thompson & Morgan:

Items arrived timeously and well packed, but only 21 out of 30 plants were usable, the other 9 had rotted.

Ryan B

Thompson & Morgan

7 years ago

I am truly sorry to hear this, I can appreciate how disappointing this must have been. I have sent a voucher to you via email in light of your disappointment with this order. Please do let me know if there is anything further I can help with. Kind regards, Ryan

Product reviews

Pauline Duarte

Gloucester

7 years ago

Date of purchase: 06/29/2017

What Pauline Duarte said about Thompson & Morgan:

Good service

My purchases arrived very promptly after I had ordered them, and I was kept informed by email when they were being sent. I would recommend Thompson & Morgan to my friends.

Ryan B

Thompson & Morgan

7 years ago

Thank you for your recommendations, we appreciate your feedback :) Kind regards, Ryan

Product reviews

richard green

7 years ago

Date of purchase: 06/30/2017

What richard green said about Thompson & Morgan:

plants arrived not fit for use, binned them

Natalie

Thompson & Morgan

7 years ago

I'm sorry to hear that you were unhappy with your recent order, I have left some comments on your product review for you. If there is anything else I can do to help, please do let me know!

Kind regards

Natalie

richard green

7 years ago

thank you for your rapid response, i regard it as a unfortunate one off. regards Richard

Faye

Thompson & Morgan

7 years ago

Thank you so much for saying so. ~ Regards Faye

Product reviews

Trusted Customer

7 years ago

Date of purchase: 06/28/2017

Many plants died soon after planting out in small tubs

Ryan B

Thompson & Morgan

7 years ago

Thank you for your feedback, I am so sorry to hear that you have lost a number of the plants you have received from us. In light of this, I have arranged for a replacement pack to be despatched to you as soon as they are available again in September. Please do get in touch if you have any queries at all. Kind regards, Ryan

JUNE GRAY

7 years ago

Date of purchase: 06/29/2017

What JUNE GRAY said about Thompson & Morgan:

Disappointing.

The plug plants Gazania and antirrhinums were in very poor condition although they were dealt with as advised on arrival. The Antirrhinums in particular were long and straggly. The Gazania had many...

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Faye

Thompson & Morgan

7 years ago

Truly sorry for the disappointment that the Gazania and the Antirrhinums have caused as this is not what we want for our customers. We will work hard to improve these for future orders. In the meantime I have processed a refund for the Gazania and the Antirrhinums as we have no replacements available. The refund will be credited back to the original card used. Thank you for this feedback it is invaluable :) ~ Kindest regards Faye

Product reviews

Stephen Lawrence

7 years ago

Date of purchase: 06/28/2017

What Stephen Lawrence said about Thompson & Morgan:

Quality plants and goods

The new ordering software needs a lot of improvement but the actual order and delivery and especially the quality of the good need no improvement.

Faye

Thompson & Morgan

7 years ago

How lovely of you to say the quality needs no improvement this makes my day :) With regards to the ordering software I have sent you an email as I would love to look into this for you and resolve any issues. ~ Regards Faye

Trusted Customer

7 years ago

Date of purchase: 06/28/2017

Excellent value, professional service, lovely plants.

From time of placing my order to delivery, you were efficient and professional. Packaging was first rate. Plants look lovely in the garden. Thank you.

Ryan B

Thompson & Morgan

7 years ago

Thank you very much for your comments, we do appreciate it. I am glad to hear that you have been happy with our service. Kind regards, Ryan

Product reviews

Derek Proud

7 years ago

Date of purchase: 06/29/2017

What Derek Proud said about Thompson & Morgan:

Good delivery,plug plants are okay,but often the summer is over before they flower,

Ryan B

Thompson & Morgan

7 years ago

Thank you very much for your review, we greatly appreciate it. Your feedback is very important and has been raised to be looked in to. Kind regards, Ryan

Product reviews

Trusted Customer

7 years ago

Date of purchase: 06/29/2017

Excellent service

yes

Ryan B

Thompson & Morgan

7 years ago

Thank you for your review. Kind regards, Ryan

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Garden Ready Must Have CollectionMore reviews of this product (5)View product websiteNever turned up, they were not delivered

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (10)View product websitePoor poor poor poor quality

Dianthus Plant Lucky DipMore reviews of this product (99)View product websitePoor plants, no survivors

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (40)View product websiteNone of them have progressed

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (40)View product websiteOnly 70% of the plants were usable. Disappointed.

Runner Bean White Emergo - Duchy Originals Organic SeedsMore reviews of this product (2)View product websiteI find the Garden Snips a little fiddly to use, but hopefully I will get more proficient with practice.

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (40)View product websitethey arrived in such poor condition that i binned them

Begonia Non-Stop Mixed Garden ReadyMore reviews of this product (33)View product websiteSatisfactory size as plug plants.

Gazania Tiger Stripes Mixed Garden ReadyMore reviews of this product (20)View product websitePoor quality with dead flowers. Now transplanted into garden in hope they will now flourish. No success in adding photo.

Antirrhinum majus Madame Butterfly F1 Hybrid Garden ReadyMore reviews of this product (34)View product websiteLooked healthy but far too leggy for plug plants. Tried some straight into garden container. Still falling over because of size, but should survive.

Verbena Union Jack Mixed Garden ReadyMore reviews of this product (51)View product websiteThese are the strongest of the plug plants received.

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (110)View product websiteExcellent value, professional and efficient service, delivery and packaging first rate. Lovely plants. Thank you.

1 FREE Apple Golden Delicious potted plant worth 1499More reviews of this product (8)View product websiteGood value,but I can never seem to replicate your results,I guess the north east of England needs hardier plants

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