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The Works Reviews

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

11 months ago

Great value

A really good range of products at very good prices. I went onto to the site to order items for college, did that and bought Xmas craft items too including fake snow and cinnamon sticks! All products...

Trusted Customer

Feefo Verified

11 months ago

Books galore

The service I received was very good. Would recommend The Works, Ashton-under- Lyne, Tameside to family and friends.

Trusted Customer

Feefo Verified

11 months ago

Will lose your order and only refund you if you chase

Terrible customer service - heard nothing about my order for weeks and weeks - if i hadnt chased it myself I doubt id ever have heard anything from them and never got my money. Turns out they...

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund, unfortunately due the relocation of our warehouse we were unable to resend your order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

Good overall service

Delivery coukd have been quicker Didn't appreciate receiving over 50 emails advising an item was out of stock hhb

Trusted Customer

Feefo Verified

11 months ago

Purchasing from the Works

Great value, fast delivery

Anne Lankshear

Feefo Verified

GBR

11 months ago

What Anne Lankshear said about The Works:

Good experience

Three books ordered at a good price, swiftly delivered with no hassle and in new condition. Will enjoy reading.

Trusted Customer

Feefo Verified

11 months ago

Great books

Excellent variety of books and offers

Trusted Customer

Feefo Verified

11 months ago

Poor quality

Some items poor quality and fell apart with test use . was only a few pound so not worth my time and effort to rectify . I feel like a child could have choked on the pieces

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that you were disappointed with the quality of your items. We can confirm that any items can be returned to any one of our stores. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

Don't bother

It took 3 weeks to get my order, I contacted them twice and was just told to wait. One item was missing and the box was damaged when it finally arrived. Wish I'd never bothered.

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to the warehouse relocating. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund for the missing item from your order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Jade Farrell

Feefo Verified

11 months ago

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