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The Works Reviews

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

11 months ago

Slow coach

Slow, incomplete and refund had to be chased due to the fact it was incorrect, received £1.50 when it was more than that. Still waiting for communication.

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has issued a refund of £11.50 for the missing items from your order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

Value for money and choice

Was kept informed re possible delivery time etc. Delivery appears to take longer at the moment but within stated info given.

Amber Ardern

Feefo Verified

11 months ago

TRACIE CHAPPELL

Feefo Verified

GBR

11 months ago

What TRACIE CHAPPELL said about The Works:

Terrible experience never buy from them

Absolutely terrible took them about a week to process my order, then one item wasn’t available. It took 11 days to get to the shop, then another 2 days to send an email to let me know. When I get to...

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

Quick delivery top product highly recommended..

Trusted Customer

Feefo Verified

11 months ago

Staff we very welcoming, service was fast.

Trusted Customer

Feefo Verified

11 months ago

Not the best

Very lengthy delivery time with sketchy updates and when the order arrived it was jncomplete. Raised a support case which although a refund was processed it still took too long for updates.

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed with items missing due the relocation of our warehouse. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund for the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

Useless

I had to get in contact after several.weeks as my order was still.not dispatched. To be told on the phone 'oh looks like we will have to cancel the order as it's not moved'. Great. Really helpful....

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you, unfortunately due to the relocation of our warehouse this caused an issue with some of the orders on our system. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

Do not recommend online shop

Was waiting over a month for a delivery for them to just tell me constantly it’s delayed. I made them investigate it and turns out it was damaged in transit over a month ago and they didn’t think to...

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was damaged in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Megan France

Feefo Verified

GBR

11 months ago

What Megan France said about The Works:

Love!!

Love the works, always helpful and have amazing books with sprayed edges

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