Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
483
93
70
87
385
1,118
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
Trusted Customer
Feefo Verified
10 months ago
Order was lost
No tracking updates and no information until I called 12 days later only to be told I would have to reorder everything myself because customer services cannot resend the order!
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EJ
EJF
Feefo Verified
GBR
10 months ago
What EJF said about The Works:
Excellent products
I run a friendship group for over 65s and I nearly always get my craft supplies and ideas from the Works. The quality is excellent and delivery is very convenient as I have 30+ members. I would...
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EA
Elizabeth Anderson
Feefo Verified
GBR
10 months ago
What Elizabeth Anderson said about The Works:
I didn't revive my order they did refund me
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SB
Sally Barrow
Feefo Verified
10 months ago
0
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MB
M BURROW
Feefo Verified
GBR
10 months ago
What M BURROW said about The Works:
Very happy
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Trusted Customer
Feefo Verified
10 months ago
Good for art supplies
The art canvas are good value and quality.
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Trusted Customer
Feefo Verified
10 months ago
Disappointed Order
I placed order on line 5th November. With No dispatch communication following! When I phoned they said they would raise the issue with the warehouse and I was to call back in a few days.
When I...
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Trusted Customer
Feefo Verified
10 months ago
Slow
It's been a month and I still haven't received my parcel. Customer services don't know when I will receive it.
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MA
MarieWilde
Feefo Verified
GBR
10 months ago
What MarieWilde said about The Works:
SLOW
My order was delayed due to moving distribution centres, however, this was not made clear when placing the order that this would be the case. When I tried tracking my parcel no tracking information...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.