Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
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1
483
93
70
87
385
1,118
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
JB
June Burgess
Feefo Verified
GBR
10 months ago
What June Burgess said about The Works:
Ordered ten wooden sleighs paid for ten, only received nine, not received a refund. Please, I know it's easy to make mistakes but please learn to count. I needed ten that's why I payed for ten.
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Trusted Customer
Feefo Verified
10 months ago
Very let down
From placing the order to the time of delivery was a very slow long time, almost 2 weeks and by the time it came for The Works to process and send, items were then out of stock, even though they were...
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Trusted Customer
Feefo Verified
10 months ago
Disappointed
I didn’t receive the items I ordered and it was cancelled…
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Trusted Customer
Feefo Verified
10 months ago
Always has missing items in the order.
Every time we order for our nursery the order is short which is always a problem as we need the exact amount. The annoying thing is 9/10 you can reorder the item so they do have it in stock!!!!!! ...
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Trusted Customer
Feefo Verified
10 months ago
Friendly shop
Lovely staff. Friendly, hardworking and knowledgeable about the stock.
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Trusted Customer
Feefo Verified
10 months ago
Great
Perfect service
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Trusted Customer
Feefo Verified
10 months ago
Great shop
Easy to order , great products at great prices 😊 And fast delivery, love the works
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Trusted Customer
Feefo Verified
10 months ago
Poor customer service - completely let down over a christmas order that they couldnt give any delivery details for - very happy to take my money - did get my money back, I won't trust their online...
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JC
Janet O'Connor
Feefo Verified
10 months ago
0
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Trusted Customer
Feefo Verified
10 months ago
Dreadful customer service
Terrible customer service- they lost my order. The store manager was meant to ring me to see if there was anything they could do but he never bothered.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.