How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.2

/5

5

4

3

2

1

484

93

70

87

386

1,120

ratings over the past year

Displaying all 269,282 reviews

AC

Atlanta Cookman

Feefo Verified

GBR

9 months ago

What Atlanta Cookman said about The Works:

Parcel never arrived and unable to contact the works

I am still waiting for my order nearly 3 weeks now! I have tried to contact the works who have had my money and have been unsuccessful via phone and email. I would definately not recommend The Works

0

Trusted Customer

Feefo Verified

9 months ago

Always value for money

Efficient service at a very busy time - Christmas. Good range of products at reasonable prices.

0

PK

Patricia Kavanagh

Feefo Verified

9 months ago

What Patricia Kavanagh said about The Works:

Excellent place to shop

Great quick service great variety of products at a reasonable price

0

JL

Janet Lake

Feefo Verified

GBR

10 months ago

What Janet Lake said about The Works:

Very disappointing service

I think the service I received from your company was terrible. I ordered 5 x book bundles (50 books) for my granddaughter's birthday party to give as party presents to be informed 2 days before her...