Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
484
93
70
87
386
1,120
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
PT
paul taylor
Feefo Verified
9 months ago
0
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BB
Bev B
Feefo Verified
GBR
9 months ago
What Bev B said about The Works:
Good value
Items came on time in perfect condition. Great value for money
0
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Trusted Customer
Feefo Verified
9 months ago
Good value
Prompt delivery
0
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Trusted Customer
Feefo Verified
9 months ago
Missing product
Missing product in delivery / then on refund I was given the wrong amount back . I will never purchase on line again .
1
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Trusted Customer
Feefo Verified
9 months ago
Not as good a service as I had expected
Took weeks to get a simple order of some diaries. Caused a great deal of inconvenience
0
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FA
Fay
Feefo Verified
GBR
9 months ago
What Fay said about The Works:
Not good enough
After a 15 + business day delivery window, delivery was at least 18 days and arrived incorrectly. Ordered 20th Nov, fully understanding it could be up to 15 days but the parcel arrive later again,...
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0
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VT
VICTORIA TURNER
Feefo Verified
GBR
9 months ago
What VICTORIA TURNER said about The Works:
Great online experience
Excellent service but they should use a courier other than Evri, who lost the parcel from The Works and several other suppliers.
I received a full refund immediately.
0
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KY
Karen Yates
Feefo Verified
GBR
9 months ago
What Karen Yates said about The Works:
Awful delivery time
Their delivery service was a complete sham. Orders never arrived or took so long to arrive i gave up. What a stupid time of year to supposedly move their warehouse. When the books did eventually...
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0
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II
Irena Ivanova
Feefo Verified
GBR
9 months ago
What Irena Ivanova said about The Works:
Disappointed customer
It's my first and last order online from Works. Wrong items send sent. I was refunded 2 weeks later and my books haven't been sent. It was a birthday present for my daughter.
0
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Trusted Customer
Feefo Verified
9 months ago
Long delivery times
The products available and the prices are always amazing but the delivery times were ridiculous.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.