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The Works Reviews

Displaying all 269,282 reviews

dave hepburn

Feefo Verified

GBR

9 months ago

What dave hepburn said about The Works:

Pencil set

Good price but ,maybe due to the Xmas period slow delivery,otherwise all good quality items

Trusted Customer

Feefo Verified

9 months ago

Excellent value

Very good value, great delivery time and packaged well. Definitely use again

Trusted Customer

Feefo Verified

9 months ago

Wouldn't recommend

Took over 2/3 weeks to come, no tracking updates until the day before it arrived. no delayed communications. No replies to emails to the works, wouldn't recommend to anyone.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

9 months ago

Great Service

All positive regarding this service.

Trusted Customer

Feefo Verified

9 months ago

Gifts

Good service, but delivery could be a bit quicker

Linda Rudge

Feefo Verified

9 months ago

What Linda Rudge said about The Works:

Rosie stitch advent books

Prompt delivery 🚚

Kelly Smith

Feefo Verified

GBR

9 months ago

What Kelly Smith said about The Works:

Not impressed

Haven't received my package, emailed customer services, havent received a reply or follow up email. Still waiting for my package i order 2 months ago

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

9 months ago

We have used the works several times for our Christmas Gifts and this year despite trying and reordering twice we were still unable to get the books we ordered supplied to the school, we ended up...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

9 months ago

Poor delivery

Love the books but the delivery service was appalling

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

9 months ago

Ordered not delivered

Our order did not arrive. I had to chase it and was told it was lost in transit so the order was cancelled.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

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