Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
436
82
62
79
346
1,005
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
JN
Janine Naylor
Feefo Verified
1 year ago
What Janine Naylor said about The Works:
Good
0
Share
Trusted Customer
Feefo Verified
1 year ago
Plastic pouches
Ease of ordering and delivery to the store. Great service
0
Share
AS
Amy Shannon
Feefo Verified
Wicklow
1 year ago
0
Share
EG
Ellie Ghaleb
Feefo Verified
Dudley
1 year ago
What Ellie Ghaleb said about The Works:
Never got the parcel
Choosing the items were great!
Ordered then a few days later received an email stating the parcel was lost but I did get a full refund!
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Share
MC
Michael Craig
Feefo Verified
Johnshaven, Montrose
1 year ago
What Michael Craig said about The Works:
Professional & Reliable!
Always competitive with prices, quick & efficient with deliveries & have a good selection of products!
0
Share
LW
Lesley Wise
Feefo Verified
Horsham
1 year ago
What Lesley Wise said about The Works:
Excellent service, easy to order & speedy delivery.
First class. Speedy delivery. Good selection of books I wanted.
0
Share
JW
jan walters
Feefo Verified
Bolton
1 year ago
What jan walters said about The Works:
Quick service
Quick delivery of my parcel. Good value.
0
Share
Trusted Customer
Feefo Verified
1 year ago
Good items
Good items that I needed
0
Share
Trusted Customer
Feefo Verified
1 year ago
Great service
Informed at every stage of the delivery and goods arrived well packaged.
0
Share
Trusted Customer
Feefo Verified
1 year ago
One i picked the books I wanted they were delivered the next day. Was great service packed well no problems will continue to shop online with them
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.