Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
436
82
62
79
347
1,006
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
DW
DW Windows
Feefo Verified
Wolverhampton
1 year ago
What DW Windows said about The Works:
Great service great price!
Easy to order, fast delivery.
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Trusted Customer
Feefo Verified
1 year ago
Well satisfied
Easy to order, prompt delivery. Good selection of products and reasonable prices.
0
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Trusted Customer
Feefo Verified
1 year ago
Good service
The books came quickly and the courier was polite
0
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Trusted Customer
Feefo Verified
1 year ago
Great company
Very good company .
Great prices.
Packaged very well.
Would highly recommend.
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LT
Lyn Turner
Feefo Verified
1 year ago
0
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Trusted Customer
Feefo Verified
1 year ago
all satfactory
reasonably priced books order dealt with quickly
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Trusted Customer
Feefo Verified
1 year ago
Great service
The books arrived promply and were as described. It's a shame my local shop didn't have more selection and l had to order them online and pay for postage.
0
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Trusted Customer
Feefo Verified
1 year ago
I loved the quality of the books, and the prices are convenient.
It would be amazing if they started a loyalty programme.
1
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WJ
wendy jones
Feefo Verified
Bangor
1 year ago
What wendy jones said about The Works:
works are ace
staff at the Bangor store are amazing and very helpful and friendly. my online order was ready to pick up and i would highly recommend using this service
1
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CH
Cordelia Harding
Feefo Verified
1 year ago
What Cordelia Harding said about The Works:
Not great from evri
I brought an item and never received it
Had no updates to see if it had been shipped just said that evri had the parcel
The did refund me but I belive evri was the one to loose as it was saying in...
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Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.