Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
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1
443
82
65
81
354
1,025
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
Trusted Customer
Feefo Verified
1 year ago
Good value!
Really good value for money book bundles!
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Trusted Customer
Feefo Verified
1 year ago
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Trusted Customer
Feefo Verified
1 year ago
Review
Website easy to navigate, products reasonably priced and good choice.
Staff in store always friendly.
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LN
Lynne Nelson
Feefo Verified
1 year ago
0
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NH
Nicola Hamilton
Feefo Verified
1 year ago
What Nicola Hamilton said about The Works:
Excellent service
Always a great service from The Works. Great prices and quick delivery. Excellent service
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SD
Sandra Denton
Feefo Verified
1 year ago
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DN
Diane Neve
Feefo Verified
Maidstone Kent
1 year ago
What Diane Neve said about The Works:
The service I received was not good at all. For some unknown reason again they are refusing to take my payment which is annoying because I am missing out on some lovely things. I can’t get to the...
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Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that you have experienced difficulties trying to place your online order.
This has been forwarded to our IT team to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback was extremely helpful in this respect.
Kind regards,
The Works.
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Trusted Customer
Feefo Verified
1 year ago
All good
Easier to order delivery very good
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MG
Maria Grech
Feefo Verified
London
1 year ago
What Maria Grech said about The Works:
Great value for books
Great prices on books with a really great selection. Easy to use website and really fast delivery. Will buy again!
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MI
Michele
Feefo Verified
Galway
1 year ago
What Michele said about The Works:
Great products and price
Great updates to delivery, once I was through to the correct department the replacements for damaged items was speedy 👍
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.