Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
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451
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66
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361
1,042
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
D
D
Feefo Verified
Northallerton
1 year ago
What D said about The Works:
Poor Service
Ordered Item and was given delivery date. Called store where item was being delivered to be told its a different delivery timescale. Had to keep calling store to see when parcel arrived as no update...
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Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
We are sincerely sorry that you have not received any confirmation emails from us to let you know that the order had arrived in store.
This will be forwarded to the store for investigation.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
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Anne Pook
Feefo Verified
1 year ago
0
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Cheryl Cameron
Feefo Verified
Lpool
1 year ago
What Cheryl Cameron said about The Works:
Great and even better price
Love the works fantastic for my little ones
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Trusted Customer
Feefo Verified
1 year ago
Have bought books from The Works before and has always been a positive experience.
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Trusted Customer
Feefo Verified
1 year ago
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DC
Deborah Collins
Feefo Verified
Basingstoke
1 year ago
What Deborah Collins said about The Works:
Brilllaint Shop
Lots of items to buy for craft work and reading
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Trusted Customer
Feefo Verified
1 year ago
The Works
Easy to order. Got all the books I was looking for. Fast delivery.
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Trusted Customer
Feefo Verified
1 year ago
Good service all round
I found what I wanted on the site at a fair price.Delivery was quick with well packaged items.
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carolyn clark
Feefo Verified
peterborough
1 year ago
What carolyn clark said about The Works:
Good choicer
As always, prompt delivery, well packaged and good choice of items at comparable prices.
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Trusted Customer
Feefo Verified
1 year ago
Great service.
Service was very fast and efficient. Books well packaged and arrived safely and quickly.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.