Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
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1
457
84
69
82
366
1,058
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
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Rosalind Young
Feefo Verified
Bristol
1 year ago
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Trusted Customer
Feefo Verified
1 year ago
Aberdeen store Staff
I visit the Aberdeen store a lot and spend much too much money but the art materials are good quality and great value for money.
The guy who works full-time there, think he's the manager is an...
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Trusted Customer
Feefo Verified
1 year ago
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Pam Aspland
Feefo Verified
1 year ago
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Trusted Customer
Feefo Verified
1 year ago
Friendliest staff
The staff in The Works are sooo helpful, very polite, helpful and friendly. I love going in that store. Plus the range of books and low prices are the best in town.
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Trusted Customer
Feefo Verified
1 year ago
brilliant authors good services and excellent delivery
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Trusted Customer
Feefo Verified
1 year ago
Waiting for a refund
Still waiting for a refund after receiving a jigsaw puzzle with 7 missing pieces.
Donna Smith
The Works
1 year ago
Good morning,
Thank you for your feedback.
Please accept our sincere apologies that your puzzle had pieces missing.
Can you please email any images of the puzzle to our customer service team.
We can confirm that we have not received any emails regarding the issues with your puzzle, please email enquiries@theworks.co.uk.,
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Trusted Customer
Feefo Verified
1 year ago
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ER
Eileen Roberts
Feefo Verified
1 year ago
What Eileen Roberts said about The Works:
Service is usually very good but I paid to have next day delivery but didn’t arrive till today
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.