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The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.2

457

366

1,058

ratings over the past year

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

1 year ago

books.

I love this shop books are cheaper the 3 for £7.50 a bargain as if you go to a book shop they are full price. Friendly staff in the shop as well an added bonus. It could do with being bigger as there...

Sandra MacDonald

Feefo Verified

1 year ago

What Sandra MacDonald said about The Works:

ART BOX

Excellent service. Delighted with the goods and the prices. Thank you.

Trusted Customer

Feefo Verified

1 year ago

Not good delivery experience

The delivery has been delayed by your internal problems and the use of Evri has not been successful as they don't even knock the door or ever look for the doorbell. They just put the parcel in my...

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that there was an issue with your delivery. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that the Evri photograph shows the parcel been delivered and handed over on the 19th of August. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

J. Dodd

Feefo Verified

Wigan

1 year ago

What J. Dodd said about The Works:

Good value for money

Good value for money. Quality goods.

Amanda Millington

Feefo Verified

Warrington

1 year ago

What Amanda Millington said about The Works:

Quick and easy to receive your orders

Trusted Customer

Feefo Verified

1 year ago

Quick response to telling me item was out of stock

David Thomas

Feefo Verified

Caerphilly

1 year ago

What David Thomas said about The Works:

I recommend JD Kirk Inspector Logan series.

Excellent service Books I ordered were a very reasonable price, delivered by Evri within stated timescale.

Trusted Customer

Feefo Verified

1 year ago

Never again

My parcel was not dispatched 7 days after ordering so I asked them to cancel it. They did cancel it to be fair but had made no previous assurances that it would be dispatched imminently and no...

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you had to cancel your order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

1 year ago

Good choice

Easy to order and quick delivery. Good choice of books and craft essentials.

Trusted Customer

Feefo Verified

1 year ago

Quick easy reasonable priced

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