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The Works Reviews

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

1 year ago

On line orders

The items I bought on line 3 were subsequently withdrawn, and the remaining one took an agent to be delivered to the store.

Trusted Customer

Feefo Verified

1 year ago

Never again

I won't be shopping online ever again. I wasn't made aware before purchasing that they were going through a location change which brought a lot of understandable chaos. However what was not ok, was...

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed . Our records show a customer service adviser emailed you on the 13th of September and advised: Thank you for your email. We can confirm your parcel is out for delivery today. Please find below your parcels tracking number: H006JA0039565770 You can track your parcel below at: https://www.evri.com/track-a-parcel. If you have any damaged items or missing items from your order please email customer service or call 0121 313 6050. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Keith Frodin

Feefo Verified

GBR

1 year ago

What Keith Frodin said about The Works:

Poor

Goods ordered in August and still not received. Contacted twice and still nothing.

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I am sorry to hear that you have not received your order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website. Unfortunately we are unable to give a guaranteed day that your order will be despatched. If you would like us to, we can cancel the order and issue a refund, or we can wait a few more days for the order to be delivered. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

1 year ago

Don’t bother

I wish I hadn’t bothered making an online order and won’t make that mistake again. No notification that there were warehouse issues causing delays until weeks later, by which time I’d already...

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website. We can confirm that a refund has been issued for the missing items from your order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Jacqueline Smith

Feefo Verified

KINGSBRIDGE

1 year ago

What Jacqueline Smith said about The Works:

Books

Very good price. Delivery good

Tom King

Feefo Verified

1 year ago

Trusted Customer

Feefo Verified

1 year ago

Great service

Efficient would definitely use again

Trusted Customer

Feefo Verified

1 year ago

Huge Variety Toys, books and stationary

Excellent value toys and books Huge selection to choose from Prompt delivery packed well Age related prompt before purchase

Julie Dudley

Feefo Verified

1 year ago

What Julie Dudley said about The Works:

Great deals

I always get great deals on the works website, both for my crafting hobbies and for gifts. Delivery is always in great time, and I have never had any issues whatsoever.

Patricia Walsh

Feefo Verified

Chesterfield

1 year ago

What Patricia Walsh said about The Works:

Christmas Baubels

Easy ordering, competitive pricing, good. delivery time.

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