Delivery service engaged by Soap Kitchen was poor. The Druver went to the wrong address 3 times, si delivery was rescheduled automatically by the system. In the end I was asked to personally collect...
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The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
10 years ago
Thank you for your informative review. So sorry to hear of your experience with the carrier. I'm sure we can trace this consignment and make our complaints to the company concerned. Overall our experience with both courier companies we use is very good but of course there are always exceptions. Sincerely hope they get it right for us next time. RE you comment about MSDS, they are often very misleading with even natural oils sold for food or cosmetic use having comments about washing off the skin, causing irritation and not ingesting. I sometimes wonder who writes them.
Richard
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
10 years ago
Thank you for your informative review. So sorry to hear of your experience with the carrier. I'm sure we can trace this consignment and make our complaints to the company concerned. Overall our experience with both courier companies we use is very good but of course there are always exceptions. Sincerely hope they get it right for us next time.
Richard
I love the fact that I can get everything I need from one place. The supply of essential oils and fragrances are better than anywhere else. One thing I do not like is that some times when you change ...
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The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
10 years ago
Thank you so much for your very informative review. We completely understand about the problems when we change suppliers, but sometimes these things are driven by legislation where products are no longer ideal and maybe need to be replaced with something with less or different allergen content. We continually update our website platform to make customer experience more rewarding and we will add the request about invoice printing to our wishlist.
Richard
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
