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The Rare Gemstone Company Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 551 reviews

Diane Griffin

Feefo Verified

10 years ago

What Diane Griffin said about The Rare Gemstone Company:

Another excellent purchase

Lapigems are a company that I have dealt with over the past years and their service has always been wonderful, as indeed have been their gems and handmade jewellery. They are highly professional and...

Product reviews

Date of purchase: 11/28/2015

Trusted Customer

Feefo Verified

10 years ago

Cancelled order without notification

Lapigems had already sold the item I purchased online. It happens, I could have understood that. What upset me was that no one from Lapigems contacted me to tell me they were cancelling my order. I...

customerservice@lapigems.com

The Rare Gemstone Company

10 years ago

Dear Krystal, I am so sorry for the mixup. Actually we received a fraud notification on that order from our payment processor 2CO and it was cancelled for that reason. You are absolutely correct in your premise that there was poor follow up here if in fact that order was genuine. We apologize unreservedly for any inconvenience and distress caused by all this. If at any point you would like to order from us again (and in view of your past experience, we totally understand if you would prefer not to) we would be happy to give you a special discount on any item you select by way of apology. Our sincere apologies again.

Date of purchase: 04/12/2015

Trusted Customer

Feefo Verified

10 years ago

Photographs are more blue than the stone

I think the stone is very nice. I have seen and purchased Tanzanite stones, and this is the nicest one, it is the most expensive as well. Everything went smoothly from a service perspective.

Product reviews

customerservice@lapigems.com

The Rare Gemstone Company

10 years ago

Thank you very much indeed for your review and positive comments. Regarding the color of the stone, we photograph in north daylight lighting (around 1500 to 1600 kelvin) which is the grading standard. In this light, this quality of Tanzanite color saturation will look deep blue. As you introduce any element of incandescent light the reds and purples will flash through. Perhaps take another look at the stone under a purer white light. Thanks again for taking the time to post a review and for your kind remarks.

Date of purchase: 04/12/2015

Trusted Customer

Feefo Verified

10 years ago

Very fast service

Product reviews

Date of purchase: 11/30/2015

James Morrissey

Feefo Verified

10 years ago

What James Morrissey said about The Rare Gemstone Company:

Outstanding Quality and Customer Service

The information provided on their website was accurate and informative. The information provided on the tanzanite that I selected was very accurate and true. Shipping and clearing customs was very...

Product reviews

Date of purchase: 07/10/2015

Smitty

Feefo Verified

10 years ago

What Smitty said about The Rare Gemstone Company:

Fast Shipping for beautiful gem

Fast shipping and turn around time, I think the stone arrived within 2 days. No customs fees for the loose stone (yeah!).

Product reviews

Date of purchase: 10/13/2015

Eddie Yeoh

Feefo Verified

10 years ago

What Eddie Yeoh said about The Rare Gemstone Company:

Excellent and prompt service

Parcel delivered promptly but was intercepted by Home Office Border Agency!! Parcel , box and contents opened probably for security reasons!! Fortunately non of the contents was missing!! What a...

Product reviews

Date of purchase: 10/09/2015

Trusted Customer

Feefo Verified

10 years ago

Supplier Rating

I wanted to let you know that the package arrived and I am very pleased with the quality and service you provided.

Product reviews

Date of purchase: 09/18/2015

John Hartwick

Feefo Verified

Various USA

10 years ago

What John Hartwick said about The Rare Gemstone Company:

beautiful gems

Custom Hassel not really sellers fault.

Product reviews

Date of purchase: 08/31/2015

Paul Bennett

Feefo Verified

Nokesville, Virginia, USA

10 years ago

What Paul Bennett said about The Rare Gemstone Company:

An Outstanding Buying Experience

We can't imagine how our recent purchase of a tsavorite halo ring could have been any better! The expert goldsmith and designer, Sheelagh Zagoritis, responded promptly to our email request to design...

Product reviews

Date of purchase: 08/12/2015

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The Rare Gemstone Company Reviews

Your experience of using Lapigems service and productsMore reviews of this product (1)View product websiteThe gemstone purchased was of the highest quality and an excellent price. Delivery was prompt and I will certainly look forward to doing business with Lapigems again.

Your experience of using Lapigems service and productsMore reviews of this product (4)View product websiteVery satisfied with purchase everything I thought it would be

Your experience of using Lapigems service and productsMore reviews of this product (1)View product websiteI purchased a beautiful gold tourmaline to match a paired set from a previous purchase. The stone if beautiful and is nearly a perfect color match. I can't wait to get it set.

Tanzanite TrillionMore reviews of this product (1)View product websiteBeautiful tanzanite with lovely fire and colour saturation as described! I was nervous making the purchase online but I am very pleased with the stone!! I will certainly recommend my friends of this...Read more

Aquamarine, 7.62 carats, Pear Shape.More reviews of this product (1)View product websitePlus the Gem is amazing,

Color Change Garnet, Cushion, 1.56 caratsMore reviews of this product (1)View product websiteGood stone nice clarity just a touch off of perfect on normal light color. Lovely full color change. Certainty a top stone

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