The Present Tree Reviews

Thank you so much for this wonderful 5-star review! We are absolutely thrilled to hear that your Rosemary tree gift arrived so quickly and that you were delighted with the packaging and presentation. There is truly nothing quite like that beautiful, aromatic scent of fresh Rosemary and we love that you could smell its wonderful fragrance before even opening the box! A Rosemary tree is a traditional symbol of love, fidelity, and remembrance, making it such a deeply meaningful and perfect gift for a wedding. We hope the happy couple loves watching it grow alongside their marriage. Thank you for choosing us to share in such a special celebration! 💖🌿

We're delighted to hear that you found the ordering process so simple and straightforward. We believe that arranging a meaningful gift should be a joy from beginning to end, so it's wonderful to know that both the ordering experience and the engraved plaque personalisation were easy to navigate. Chase will be especially pleased to read your kind words. Providing thoughtful, attentive support is something we care deeply about, and we're so glad he was able to answer your questions quickly and help make everything run smoothly. Thank you for choosing The Present Tree to mark such a special family celebration. It means a great deal to our team to know that your experience was such a positive one. 🌟

What a joy it was to read your lovely words! A 60th wedding anniversary is such an extraordinary milestone, and we are truly honoured that you chose The Present Tree to help celebrate it. Knowing that you were arranging such a special gift all the way from Australia makes your feedback even more meaningful. We're delighted that your parents loved their Fig Tree and engraved plaque, and that everything arrived in perfect condition. It was a pleasure for Chase to help along the way, and we're so pleased he was able to make the experience a little easier and more enjoyable. There is something rather special about a tree gifted for a diamond anniversary; a living symbol of a love that has flourished and grown over many decades. We hope your parents enjoy watching their tree thrive for many years to come. Thank you again for your recommendation and for sharing your experience with family and friends. It truly means the world to our small team.🌳🦘

Thank you for your review. We're so pleased to hear your friend loved their Wild Plum tree gift. It means a lot to be part of such thoughtful gifting moments, and we hope their tree brings joy through every season for many years to come. 🌿💚

We're delighted that you were pleased with your Olive Tree gift and that our team could help quickly when you had a query. There is no greater compliment than someone returning to send a tree to a friend after receiving one themselves, so thank you for placing your trust in us twice. We hope both Olive Trees thrive and become lasting reminders of your thoughtful gifts. 🌿🫒✨

We are sorry to read your review and disappointed to hear that you were unhappy with your Jasmine gift. However, we have carefully checked our records and cannot find any correspondence from you regarding these concerns. Had we been made aware of any issues with the plant, packaging, gift card or message, our Customer Happiness Team would have been very happy to investigate and help. All of our gift messages are printed exactly as entered at checkout and attached to your tree gift. While we do occasionally include promotional vouchers within parcels, we appreciate that opinions may differ on this. If there is a problem with the Jasmine itself, please do send a few photographs to our Customer Happiness Team and they will be very happy to look into this for you and offer any assistance required. We look forward to hearing from you.

We are delighted to hear that your friend loved her Olive Tree gift and that it helped make her 60th birthday even more special. It is also lovely to know that the delivery updates kept you informed and that the tree arrived safely and on time. Thank you for choosing The Present Tree to celebrate such an important milestone. We hope the Olive Tree gift brings joy for many years to come and serves as a lasting reminder of a very special birthday. 🕊️

Thank you so much for your fantastic five star review. We are absolutely delighted to hear that you have returned to The Present Tree time and time again. Knowing that you have found our team friendly and helpful, and that our gifts and packaging have consistently met your expectations, means so much to us. We take great care in preparing every tree gift, so it is wonderful to hear that your Rowan Tree gift arrived beautifully presented and ready to make a lasting impression. Thank you for your continued support and for your kind words. Being called an "Ace Company" has certainly put smiles on our faces here today! 🤩🌿

Thank you for taking the time to leave a further review. We are sorry to see that you remain dissatisfied. However, we feel it is important to clarify the steps we took to resolve the issues you raised. When the Coffee Tree gift was damaged in transit, we issued a gift voucher immediately as a gesture of goodwill. We also arranged for your friend's Fern gift to be replaced with a Coffee Tree gift, as requested, at no additional cost. We understand that it is disappointing when a gift does not arrive in perfect condition, but on this occasion we responded promptly and worked with you to provide a suitable resolution. Customer care is extremely important to us, and we always strive to deal with any issues fairly and as quickly as possible. While we regret that we have been unable to meet your expectations, we are confident that we took appropriate steps to address your concerns and support both you and the recipient. We wish you all the best.

Thank you so much for your wonderful review. We're delighted to hear your sister was so happy with her Olive Tree gift. Mistakes can happen when placing an order, so we're pleased our team was able to quickly resolve the delivery issue and ensure everything arrived as planned. Your kind words about our customer service mean a great deal to us, and we're especially grateful for your recommendation. We hope the Olive Tree brings your sister many years of enjoyment and happy memories. 🕊️

Thank you so much for taking the time to share your experience. We're delighted you're pleased with your Monstera tree gift. With its iconic split leaves and jungle-like charm, it's a plant that knows how to make an impression. We hope it's already busy bringing a little extra greenery and happiness to its new home. 💚✨