Dear Valued Customer,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your purchase.
As pearls are natural gemstones, each one is unique and will vary in shape, size, and surface characteristics. The pearls used in these earrings are intentionally selected to have an organic, irregular shape rather than being perfectly round.
That said, we want all of our customers to be happy with their purchase. If the earrings are unworn, we would be delighted to exchange them for another pair or a different item. Although our standard returns and exchanges policy is 30 days, we would be happy to honour an exchange outside of this period in this instance if the earrings remain unworn.
Please get in touch with our customer service team on 01908 523155, and we'll be happy to assist. Kind regards,
Customer Service Team
Very good service and quick delivery, very well packed as well. Very helpful staff if ever I have spoken to them. Have ordered a few times now from The Pearl Company.
We source the finest pearls in the most beautiful and striking jewellery from around the world. We take pride in presenting our customers with the best pearls at the best prices that are sure to complement your wardrobe, from your little black dress, to your everyday outfit.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We source the finest pearls in the most beautiful and striking jewellery from around the world. We take pride in presenting our customers with the best pearls at the best prices that are sure to complement your wardrobe, from your little black dress, to your everyday outfit.