Dear Valued Customer, thank you for your feedback, we are happy to hear that you liked the pearl earrings that you received from us, but note that you were unhappy with the quality of the earring backs that were on the earrings. We do our best to ensure that the quality of all of our items is of the highest standard so we are disappointed to hear your feedback. As a gesture of goodwill I have arranged for two free pairs of sterling silver earring backs to be sent to you so that you can replace the earring backs that you are unhappy with. If we can be of any further assistance please email us at customer-services@pearlcompany.co.uk or call us on 01908 523 155.
Kind regards the Customer Services Team.
