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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,258 reviews

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Everyone was friendly and anything that was asked for was done with a smile

Ian

The Moorings

7 years ago

Thank you for your review. We are glad to hear your recent charter experience in the BVI was a positive one. We hope you welcome you back on charter again someday in the near future!

Product reviews

Date of purchase: 10/15/2018

Louis Phillips

7 years ago

What Louis Phillips said about The Moorings:

Great service. Great cruising venue!!

Ian

The Moorings

7 years ago

Thank you for your kind review! We are glad your recent charter experience with The Moorings was a fantastic one, and we hope to welcome you back on another charter someday soon.

Product reviews

Date of purchase: 09/02/2019

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Boat was ready when we arrived and boat check out only took a few minutes.

Ian

The Moorings

7 years ago

Thank you for your review, it is great to hear that you had a seamless arrival experience on your recent charter with The Moorings! We hope to see you out on the water again the near future.

Product reviews

Date of purchase: 02/18/2019

Trusted Customer

Calgary, Canada

7 years ago

What Trusted Customer said about The Moorings:

Could have gotten away from base earlier.

Ian

The Moorings

7 years ago

Thank you for your review, and we hope that any delays you experienced upon departure did not sour the remainder of your charter vacation. We hope to see you out on the water again someday soon.

Product reviews

Date of purchase: 10/16/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Very little information was given. We were always asking ourselves “what next?” Or what are we supposed to do. The briefings felt like a check the block, not very customer oriented.

Ian

The Moorings

7 years ago

Thank you for your review. If you have further feedback you would like to provide regarding your briefing experience, please reach out to us directly at customer.care@thlmarine.com. We hope that the remainder of your charter experience went well.

Product reviews

Date of purchase: 01/19/2019

Trusted Customer

7 years ago

Going to do it again

Excellent Yachts and well maintained. Responded quickly when we had an issue with water maker.

Ian

The Moorings

7 years ago

Thank you for your review! It is great to hear you had a wonderful vacation experience with The Moorings. We hope to see you on the water again soon!

Product reviews

Date of purchase: 09/08/2018

Trusted Customer

Lake Forest, IL

7 years ago

What Trusted Customer said about The Moorings:

Very disappointed with our vessel. The folks at the base were great.

I booked an exclusive (1-6 month) 48' Cat and did not receive what I paid for. Our boat was a 2015 with a rub rail hanging in the water, old, flattened out mattresses, a dinghy lift that could not...

Ian

The Moorings

7 years ago

Thank you for your review. We certainly apologize for the negative experience you recently had on your charter. I have forwarded this review to our customer care team to ensure a record of this in on file and so that it can be properly addressed. If you have any questions or concerns in the meantime please reach out to us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 10/19/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

The boat had several issues: Cockroaches Several broken handles Some of the rigging didn’t work properly Had to climb up the mast a little every time to get the main down. Stb Engine trans failed...

Ian

The Moorings

7 years ago

Thank you for your detailed review. It is discouraging to hear of the issues you recently experienced while on charter with The Moorings. I have forwarded this review to our customer care department to ensure that a detailed report of the issues you mentioned above is on file and so that it can be addressed properly. If you have any additional questions of concerns please don't hesitate to reach out to us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 09/25/2018

Trusted Customer

7 years ago

Boat was not ready. Many things aboard did not work. Response to calls for broken down generator, water maker not responded to. Not impressed. Overpaid.

Ian

The Moorings

7 years ago

Thank you for your review. It is discouraging to hear of the difficulties you experienced on your recent charter with The Moorings. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so that we may gather more information and ensure this is properly addressed.

Product reviews

Date of purchase: 09/02/2019

Trusted Customer

West Hartford,CT

7 years ago

What Trusted Customer said about The Moorings:

gotta love it

It was amazing! HIEEE----(our skipper) was so attentive and was able to show us the best spots on the island. we all had a blast.

Ian

The Moorings

7 years ago

Thank you very much for your review, and thank you for chartering with The Moorings! We are glad to hear your recent vacation experience was top-notch, and hope to see you on charter with us again someday soon.

Product reviews

Date of purchase: 01/18/2019

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Moorings Crewed 5000 - 5 Cabin Catamaran

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The Moorings Reviews

TortolaMore reviews of this product (401)View product website

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product website

GrenadaMore reviews of this product (25)View product websiteLove the windward islands

Moorings 48.4 - 4 Cabin MonohullMore reviews of this product (27)View product website

TortolaMore reviews of this product (401)View product websiteGood facilities and the pool is great.

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteBoat was in good shape and sailed marvelously.

AntiguaMore reviews of this product (9)View product websiteConditions were rough, not all places we wanted to travel were accessible.

Moorings 42.3 - 3 Cabin MonohullMore reviews of this product (32)View product websiteBoat had some little flaws but overall worked well. Loose door handle screws falling out of mirror and a intermitant cabin fan.

TortolaMore reviews of this product (401)View product website

Moorings 42.3 - 3 Cabin MonohullMore reviews of this product (32)View product websiteBoat was great to sail but the bathrooms smelled and the navigation broke.

TortolaMore reviews of this product (401)View product websiteFantastic area to sail! Base was easy to get to and easy to provision from.

Moorings 4500 - 4 Cabin CatamaranMore reviews of this product (35)View product websiteAwesome yacht - we had a new vessel. Well equipped, easy to handle and really moved under sail.

AntiguaMore reviews of this product (9)View product websiteDespite the issues above, Antigua was fabulous and we had a great trip.

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (41)View product websiteI booked an exclusive (1-6 month) 48' Cat and did not receive what I paid for. Our boat was a 2015 Club level with a rub rail hanging in the water, old, flattened out mattresses, a dinghy lift that...Read more

TortolaMore reviews of this product (401)View product websiteIt was okay. Not the main attraction for the BVI.

TortolaMore reviews of this product (401)View product website

Moorings 5800 Legacy - 6 Cabin CatamaranMore reviews of this product (12)View product website

GrenadaMore reviews of this product (25)View product websiteEveryone was friendly on the dock and the water.

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (30)View product websiteSailed well, and all the lines were in good shape.

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