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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Bad first impression

We showed up for 9am mandatory training session for our 10am departure. Was not easy to get there. No bost. No captain and no information till 1pm that no captain would be available. We lost half...

Product reviews

Date of purchase: 02/17/2019

0

TC

Trusted Customer

NJ

7 years ago

What Trusted Customer said about The Moorings:

We enjoyed this trip a lot. Communication with our Captain ... He was not told we would be on board the night before and ready to go out early. Boat was not checked out well. One engine did not start...

Ian

The Moorings

7 years ago

Thank you for your review. We are glad to hear you enjoyed your vacation and do apologize for the issues you encountered with the boat. It is good to hear it did not impede your trip!

Product reviews

Date of purchase: 10/10/2018

0

Trusted Customer

7 years ago

Stunning boat and amazing service!

The staff in Nassau were amazingly friendly and went out of their way to help us. The boat was equally stunning - very well kept and in excellent working order. We required some minor assistance at...

Ian

The Moorings

7 years ago

Thank you for your kind review, we are glad to hear you had a wonderful experience while on charter with us, and hope to see you out on the water again someday soon!

Product reviews

Date of purchase: 06/18/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Great charter vacation, friendly & helpful staff, plus 2 recommendations.

All of the Moorings employees from booking to arrival to check-in and check-out were friendly and helpful. We had a few provision items that were not on the boat , but the staff resolved those...

Ian

The Moorings

7 years ago

Thank you for your review, we are glad you had a wonderful time on vacation. Thank you also for your recommendations, we will be sure to pass this along to our Operations staff for consideration.

Product reviews

Date of purchase: 12/31/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

My favorite vacations are sailing with the Moorings, 30 years, great times!

We love taking vacations on a Moorings charter, always great service!

Ian

The Moorings

7 years ago

30 years! Wow! Thank you so much for your feedback, and for continuing to charter with The Moorings. We genuinely appreciate your business and hope to see you on charter with us again someday soon.

Product reviews

Date of purchase: 11/07/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

The base did not have our reservation quite right, we were not on the list to get picked up from the airport and our friendly skipper seemed a bit haggard and said he had just come off another trip...

Ian

The Moorings

7 years ago

Thank you for your feedback. We apologize for any mix-up at the base level upon your arrival. We hope that the remainder of your vacation was quite literally smooth sailing! If you have any questions or concerns please reach out to us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 08/30/2018

0

TC

Trusted Customer

Grand Haven, MI

7 years ago

What Trusted Customer said about The Moorings:

Below expectations.

We paid for an Exclusive boat and the boat we had was very beaten up. After chartering with The Moorings ~10 times, I expected more. (I have a lot of pictures if you are interested.). Several...

Ian

The Moorings

7 years ago

Thank you for your feedback, it is unfortunate to hear of your recent negative experience with The Moorings. We hope that the remainder of your vacation was a positive one. If you have additional feedback or photos to share, please contact us directly at customer.care@thlmarine.com so that we can create an official record of the issues, and ensure they are addressed properly.

Product reviews

Date of purchase: 04/06/2018

0

TC

Trusted Customer

Avon, Ohio

7 years ago

What Trusted Customer said about The Moorings:

Great Service

We were very pleased with our vacation specialist, the people at the base and all the service people that had to come aboard the boat to fix different issues.

Ian

The Moorings

7 years ago

Thank you for your review. We are thrilled to hear you were satisfied with the level of service you received, and certainly hope there weren't TOO many issues! We hope you had a fantastic charter experience and look forward to welcoming you back on board someday soon!

Product reviews

Date of purchase: 01/14/2019

0

TC

Trusted Customer

Montréal, Canada

7 years ago

What Trusted Customer said about The Moorings:

Excellent séjour

En fait, très bon. Petits commentaires pour améliorer. Le voilier nous a été livré à 15 minutes près de l'heure fixée ce qui est très bien. Cependant, tout le pont était encore mouillé pour avoir été...

Ian

The Moorings

7 years ago

Merci pour votre avis, et pour naviguer avec nous!

Product reviews

Date of purchase: 07/18/2018

0

Trusted Customer

7 years ago

Need Better Training and Anchors

The hotel at Road Town did not have hot water, and when several of the guests mentioned it to the person at the desk, she said we were all wrong. Shocking. We tried to politely tell her that there...

Ian

The Moorings

7 years ago

Thank you for your review, and for your suggestions. We are glad to hear that for the most part your recent experience with The Moorings was a positive one! I have forwarded your feedback to our customer care department to ensure that checkout experiences such as this do not happen in the future. If you have any questions or concerns please reach out to us at customer.care@thlmarine.com

Product reviews

Date of purchase: 02/16/2019

0

The Moorings Reviews

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Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (54)View product websitePerfect layout for boat and accommodating our group Could not get oven to stay on fir more than 5 mins. Weird

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ExumasMore reviews of this product (40)View product websiteThe base was easily accessible and on a beautiful and safe island. The personnel were extremely knowledgeable and helpful. They went out of their way to make our trip the best charter experience...Read more

Moorings 433 PC - 3 Cabin CatamaranMore reviews of this product (41)View product websiteThe 433 PC is beautiful and extremely functional. It is extremely maneuverable for such a large yacht. We made the crossing from Nassau to Normans in 4-ft seas, and it was much more stable than any...Read more

TortolaMore reviews of this product (401)View product websiteWe had an excellent experience.

Moorings 42.3 - 3 Cabin MonohullMore reviews of this product (32)View product websiteGreat boat, that completely met our needs and expectations.

TortolaMore reviews of this product (401)View product websiteWe have been sailing with the Moorings for 30 years, love everything about it, that is why we keep doing it!

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Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (58)View product websiteNew boat and everything worked perfectly!

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Moorings 48.4 - 4 Cabin MonohullMore reviews of this product (27)View product websiteWhile we paid for an Exvlusive boat, the boat we received was badly beaten up. Cigarette burn in the leather, rust around speakers, door handle fell off, gum on floor, Hull was badly scratched up,...Read more

TortolaMore reviews of this product (401)View product websiteOur 3rd time in the BVI and with the Moorings. We love the people and the destinations.

Moorings 5000 - 4 Cabin CatamaranMore reviews of this product (34)View product websiteWe prefer the equal space layout for the cabins. Loved the additional space near the helm. The galley was spacious and well laid out. We had several maintenance issues. The port heads smelled every...Read more

TortolaMore reviews of this product (401)View product websiteTout était à bord tel que prévu et les aliments préparés localement était tout simplement délicieux. Rien à redire.

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product websiteLe navire était en excellente condition, rien a redire si ce n'est que cette poignée de winch était difficile à utiliser. Ca aurait été bien d'en avoir une suplémentaire.

TortolaMore reviews of this product (401)View product website

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (58)View product website

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