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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,876 reviews

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback Mr Students.

It is wonderful to hear your appreciation.

Welcome to The Insurance Emporium.

Trusted Customer

8 years ago

No one seems to know what they are doing

No one seems to know what they are doing. Still haven’t received my documents for my insurance and my other pets insurance they can’t find so I going to have to call again tomorrow as all I get is I...

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

I'm sorry to hear about this; I will investigate this matter and contact you shortly.

Best wishes

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

It was easy to follow and set uo

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback Miss Thompson.

I am thrilled to hear we have succeeded in making the process as easy as possible.

Welcome to The Insurance Emporium.

Trusted Customer

8 years ago

Efficient services

Easy to use website with ample details although I did have to call to ask a question which equally the service provided was accurate and efficient.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is our aim to make it as easy as possible, I am glad we are succeeding. It is also very nice to hear your appreciation towards our staff.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Excellent service

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is wonderful to hear our staff have provided such a fantastic service.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Its not right when you pay your premiums oly to find that you would have to pay the vets yourself and then claim it back from you

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback Mr Longworth.

I can assure you that we are willing to pay any veterinary practice for the costs incurred; all you have to do is specify this on a claim form.

If you have any queries our friendly team are always happy to help.

Best wishes

Trusted Customer

8 years ago

n/a

Tom

The Insurance Emporium

8 years ago

Thank you for your review.

We note you have rated our service as 1 star; feedback is greatly appreciated and allows us to improve your experience as a customer. It would be greatly appreciated if you can let us know how we can improve your experience with us and rectify any issues you have.

We look forward to hearing from you.

Best wishes

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

misleading policy information and frustrating service

Very misleading information in relation to the 10% multi pet discount. I have one pet insured and took out policy for second.In a web chat I was advised that "this would be applied once it came onto...

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback Mr Blenkiron.

I am very sorry to hear about this, I will investigate and contact you immediately!

Best wishes

Trusted Customer

8 years ago

Since I placed this review I was contacted by a gentleman called named Tom whose roll is to follow up on such issues. This gentleman has now resolved the issue to my satisfaction and reinstated my faith in this company to the point that I have gone forward and took out a third pet policy. So far all appears well and I am reassured by Tom that he will oversee this application however I still hope the insurance emporium website can be updated to avoid any such error occurring again. this has been promised. As the payments for policies are deducted several days later, I will revisit this site to update if on this occasion all went well.

Tom

The Insurance Emporium

8 years ago

Thank you for speaking to me on Wednesday Mr Blenkiron.

I am glad we got this sorted for you. As discussed, I have checked your new policy and the multi pet discount has been applied.

Give us a shout if we can do anything more.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Good service and easy to set up but time will tell if I need to claim

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We hope you never need to claim, but if you do we're here for you.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Very fast and efficient, any questions I have asked they have responded quickly. Have seen a few bad reviews but upto now my experience has been great.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is always nice to hear such appreciation; I hope we never give you reason to be disappointed.

Welcome to The Insurance Emporium!