How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,880 reviews

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Straight forward understanding of the cover l needed. Documents arrived on time . First class service.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is fantastic to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Purchased on line for our new addition a mini Dax

Easy purchase on line and docs arrived in a few days, have to say like all we don’t want to claim but if we do have to I hope the process is as simple. Only 4 stars as can only rate purchase at this...

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

We hope you never need to make a claim either, however, you're in safe hands if you do.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Terrible Waiting Times; Good Customer Service Agent

Brilliant customer service agent, terrible waiting times. If I had not already insured by other pets with them I would have taken my business elsewhere.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We've been very busy on the phones recently, please accept our apologies for ay difficulty getting through.

We're glad you got sorted in the end.

Best wishes

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

How it should be

A great price, and a quality human touch as well as the online presence

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is fantastic to hear your comments.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Cheapest and I already have my other cat insured with emporium

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's lovely to hear your comments.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Great choice of cover

Easy to use website, I have not made a claim yet but have received all my documents. I am happy with the price and cover for my dog

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

THE INTERNET WAS RUBBISH TO GO THROUGH THE VARIOUS QUESTIONS ANDWE HAD TO PHONE TO A OPERATOR WHO HELPED US

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We're sorry to hear you struggled with our website; we're glad to hear you got sorted though.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Great value

Recommended by another dog walker. Staff very helpful in explaining the policy. Good value for money and l have the full gold life cover for my beautiful golden retriever which has given me peace of...

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's a pleasure to hear your thoughts.

Welcome to The Insurance Emporium!

Trusted Customer

Southampton

8 years ago

What Trusted Customer said about The Insurance Emporium:

Easy to use online service

Trusted Customer

Southampton

8 years ago

What Trusted Customer said about The Insurance Emporium:

Simple online service

Simple online service. The policies were easy to understand

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo