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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,880 reviews

Trusted Customer

8 years ago

Try insurance emporium before anywhere else

Easy to deal with and great price

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Best wishes

Trusted Customer

8 years ago

I wouldn’t have anymore business with you now or in the future

I had to ask them 4 times to send me my recent new insurance, they misspelt my husbands name and our friends name, and then I got a jobs worth very rude person who wasn’t very nice the third time I...

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We're sorry to hear you feel this way; we will investigate the issue and get some policy documents out as soon as possible.

Best wishes.

Trusted Customer

8 years ago

Good

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Good prices

All seems to be ok, good prices.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Is this a scam?

My renewal with E&L was double last year’s premium forcing me to change to Emporium which imposes new unfair restrictions regarding pre-existing health conditions. I subsequently found that Emporium...

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We can assure you that we are not a scam.

We appreciate you have held a previous policy with us but given the pre-existing conditions we have to apply exclusions as this is a new policy. The only way we could have continued covering any conditions would be to continue with the original policy.

Whilst we cannot speak for other insurers, it is likely similar exclusions would have been applied irrespective of where you sought cover.

Best wishes

Trusted Customer

8 years ago

Your comments prove my point. My premium was doubled so that, as an OAP, I couldn’t afford it. The same company then offered me a different, cheaper policy which forced me to give up my former policy which provided the cover my little dog really needs. E&L used this ploy to get out of its obligations for a longstanding lifetime cover policy. A new company wouldn’t have the same obligations, so your last comment is an obfuscation. It is a scam by E&L and you know it.

Tom

The Insurance Emporium

8 years ago

Thank you for your response.

We entirely refute your assertion. There is no obligation to renew the policy nor is there an obligation to take a new policy with us. All customers have seen changes in premiums, regardless of their claim history; had you not submitted claims on your previous policy your renewal quote would have been exactly the same.

It may be worth contacting other insurers to see what exclusions they would apply given the circumstances.

Trusted Customer

8 years ago

Very helpful with advice on the telephone - they made the whole process extremely easy to complete. Would certainly use E&L again .

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Good website application process

Booked online and found the process easy to follow

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Overall, pretty good

Answered questions quickly. Reasonable pricing. Good choice of levels.ll

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Easy

So easy to set up and staff very helpful when changes needed to be made

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is brilliant to hear your comments.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Very helpful

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

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