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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,883 reviews

Trusted Customer

7 years ago

Promises, promises?

The first telephone call for this transaction was excellent. I was informed that documents were to be posted but have not received them. Telephoned the company last week and the gentleman said he...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear about this, we have printed some documents in the office and have put them in the post first class.

Please let us know if there is any issues.

Best wishes

Trusted Customer

7 years ago

Excellent company

Excellent service. Very easy to set up my new policy and to also claim on my existing policy with my other dog. Best prices around for the level of cover received. Would definitely recommend

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your comments.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Polite, helpful and able to give me what I was looking for

I spoke to the Insurance Emporium to clarify some points before confirming purchase after reviewing the options online, and I was received well and given helpful advice and guidance about the...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation towards our team.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

the service was excellent very pleased

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Straightforward process

Site was very easy to use. Documents came through promptly and were accurate.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Poor service

The price quoted the phone was £5,but £7.22 was taken out of my account. Very poor

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear about this; we can see the premium should is £7.22 according to our systems, however, if you can get in touch with our Customer Contact Department, they'll be able to look into it for you.

Thank you

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

very helpful agent

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's brilliant to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

NEW CUSTOMER AND POLICY

Can't give a full 5* rating as not had any dealings with them other than taking out a new policy - the only issue I have so far is that they take a long time to answer the phone no matter which...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

Apologies for any delays on the phones, we've been a little busy recently. We hope you never need to claim but we can assure you any claim you do make will be dealt with as efficiently as possible.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Very Happy with cost, service and you save money if you pay annually.

Very courteous and helpful service.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Excellent

Very helpful advice and service

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's fantastic to hear your thoughts.

Welcome to The Insurance Emporium!

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