How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,884 reviews

Trusted Customer

7 years ago

No satisfied

I bought cycle insurance. I cancelled it when I received the policy as I was not satisfied with the cover. I bought it because the website mislead me into thinking the insurance was better than the...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We cant agree our website is misleading, that being said, we're sorry to hear your cancelled your policy. It's always best to ensure you get the cover you want.

Best wishes

Trusted Customer

Northamptonshire

7 years ago

What Trusted Customer said about The Insurance Emporium:

very easy to do on line

great

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's brilliant to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

UP HOLLAND

7 years ago

What Trusted Customer said about The Insurance Emporium:

I HAD PROBLEMS ONLINE WHEN IT CAME TO DESCRIBING MY DOGS COLOUR,SO I CALLED THEM BY PHONE AND THEY HELPED ME WITH THE PROBLEM, AND FROM THEN ON WARDS EVERYTHING WENT WELL.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

HUNTINGDON CAMBS

7 years ago

What Trusted Customer said about The Insurance Emporium:

Great Service your offers was just what I wanted

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's fantastic to hear we've been able to provide the policy you needed.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Great company with very knowledgeable staff and very good value for money

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your comments.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Great Service

Very straight forward process to set up. I contacted customer services as I had an issue and they were very happy to help.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Good call!

Excellent. The gentleman who took the call was extremely helpful and a credit to the company.

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Excellent service and staff

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's absolutely wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Cancel and re-purchase

Insurance doubled after the first year. However by looking again online it was cheaper to cancel and start a new purchase. Strange but easy process!

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We do offer an introductory discount and the cover level is sometimes lower in the first year. We're glad you got sorted with the cover you want though!

Best wishes

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

I would have rated 5 stars as it was very straightforward to make a policy however when I went to register online to view my documents a message always appeared saying there was an error. After I...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear about your issue with the online registration; we hope this is all sorted now. It's lovely to hear you're happy with our service.

Welcome to The Insurance Emporium!