How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Burgess Group Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-burgess-group | Feefo

Displaying all 209 reviews

Mr & Mrs Owens

Norfolk

3 months ago

Date of purchase: 02/11/2025

What Mr & Mrs Owens said about The Burgess Group:

The Burgess Group had two sterling men working for them, Glen and John who installed 9 stunning bespoke windows in our house. It was an absolute pleasure having them in our home. We are having our...

Read all

Edward

The Burgess Group

3 months ago

Dear Mr & Mrs Owens, Thank you for such a wonderful review, it’s really great to hear how pleased you are with your new Timber sash and casement windows and with the service you received from James and the team throughout your project. Customer satisfaction and the quality of our products is really important to us. Our installers pride themselves on the highest standard of installation, so I was delighted to share your review with Glen, John and the rest of the team. Thank you again for sharing your experience and for choosing The Burgess Group. Best regards, Edward Burgess

See full customer review

Trusted Customer

4 months ago

Date of purchase: 02/27/2025

Good result under guarantee too!

Quick job after a wait for the handle to be delivered to Woodbridge

Edward

The Burgess Group

3 months ago

Hello, Thank you very much for your review. It's really important to us that our customers receive the best possible service from us, from order to installation and beyond. Thank you for taking the time to share your experience, it really is appreciated. Best regards Edward Burgess

See full customer review

Trusted Customer

4 months ago

Date of purchase: 12/20/2024

Excellent product, great quality,, skilled fitters

Helpful advice, easy communications, quality product although a little pricey, excellent fitters

Edward

The Burgess Group

3 months ago

Hello, I'm so pleased you're happy with your new stable door and window and the service you received from our team, I was delighted to share your feedback with them. Customer satisfaction and the quality of our products is really important to us, thank you very much for taking the time to share your experience and for choosing The Burgess Group. Best regards, Edward Burgess

See full customer review

Mr & Mrs Robertson

Melton

5 months ago

Date of purchase: 12/20/2024

What Mr & Mrs Robertson said about The Burgess Group:

Great experience!!

From start to finish the customer service and installation team were excellent.

Edward

The Burgess Group

4 months ago

Hello Mr & Mrs Robertson, It’s really great to hear how happy you are with your new windows and door and the service you received from the team throughout your project. Customer satisfaction and the quality of our products is really important to us, and our installers pride themselves on the highest standard of installation, I was delighted to pass your feedback on to the team. Thank you again for your review and for choosing The Burgess Group. Best wishes, Edward Burgess

See full customer review

Mr & Mrs Swallow

Framlingham, Woodbridge

5 months ago

Date of purchase: 01/08/2025

What Mr & Mrs Swallow said about The Burgess Group:

Exceptional service and quality from start to finish

We live in a listed property. From day one, Burgess helped us with obtaining planning permission recommending an architect who was brilliant securing the various permissions required. At all times...

Read all

Edward

The Burgess Group

5 months ago

Dear Mr & Mrs Swallow, We're so pleased to hear how happy you are with your new window and the service you received throughout your project. It's very important to us that we make the installation process as smooth as possible for our customers, so we're all delighted to hear we achieved just that when installing your new window, I’ve gladly shared your feedback with the team. Thank you once again for choosing the Burgess Group and for leaving such a wonderful review. Kind regards, Edward Burgess

See full customer review

Zoe & Danny Blowers

6 months ago

Date of purchase: 12/11/2024

What Zoe & Danny Blowers said about The Burgess Group:

Top quality 5 star

Excellent service and superb craftsmanship. Couldn't be more pleased with the outcome.

Edward

The Burgess Group

5 months ago

Hello Zoe & Danny, It’s great to hear how pleased you are with your new Timber Windows door and the service you received from our team. Customer satisfaction and the quality of our products is really important to us, I’ve gladly passed your feedback on to the team. Thank you again for your review and for choosing The Burgess Group. Best wishes, Edward Burgess

See full customer review

Trusted Customer

6 months ago

Date of purchase: 12/12/2024

Great service, friendly and efficient with minimal disruption.

Edward

The Burgess Group

6 months ago

Hello, I'm so pleased you're happy with your new door and windows and the service you received from our team, I was delighted to share your feedback with them. Customer satisfaction and the quality of our products is really important to us, thank you very much for taking the time to share your experience and for choosing The Burgess Group. Best regards, Edward Burgess

See full customer review

Jennifer John

Carbrooke Norfolk

6 months ago

Date of purchase: 11/20/2024

What Jennifer John said about The Burgess Group:

Everyone we dealt with were polite and pleasant

The finished product was just what we hoped for. We wanted a perfect RAL colour to match our other windows and doors. They were able to choose the exact shade. We specifically wanted inside matching...

Read all

Edward

The Burgess Group

6 months ago

Hello Jennifer, Thank you for your review, I’m so pleased we were able to find the perfect colour match for you, and your finished installation was just what you hoped for. I’ve shared your feedback with your Design Consultant as well as our customer service and installation teams. Thank you again for sharing your experience and for choosing The Burgess Group. Best wishes, Edward Burgess

See full customer review

Trusted Customer

6 months ago

Date of purchase: 12/12/2024

Beautiful doors & windows, great service from all, especially the fitters.

Excellent serve from start to finish, everyone was very knowledgeable and couldn’t have been more helpful.

Edward

The Burgess Group

6 months ago

Hello, I'm so pleased to hear how delighted you are with your new window and doors and the service you received from our team throughout your project. Customer satisfaction and the quality of our products is really important to us. Our installers pride themselves on the highest standard of installation, so I was only too pleased to share your review with them. Thank you very much for sharing your experience and for choosing The Burgess Group. Best regards, Edward Burgess

See full customer review

Mr Michael Jones

Ixworth

6 months ago

Date of purchase: 12/15/2024

What Mr Michael Jones said about The Burgess Group:

We are very pleased with the windows and door that have been fitted. The workmanship and quality is excellent. We wanted replacements for our Cottage and it was important that the look and feel of a...

Read all

Edward

The Burgess Group

6 months ago

Dear Michael, Thank you for taking the time to share your experience with us. It’s really important to us that our customers find the perfect products for the character and style of their home and receive an excellent standard of service, so I’m delighted to hear how happy you are with your new door and windows and the service you received. I’ve gladly passed your feedback on to the team. Thank you again for your review, recommendation and for choosing The Burgess Group. Best regards, Edward Burgess

See full customer review

Not received a review invite?

About The Burgess Group

We’ve been working with discerning homeowners just like the Parkers for more than 20 years. They’ve all been delighted with how their elegant new windows and doors transform their property. So pleased, in fact, that they’re happy to refer us to their friends. If you’re thinking about improving your home, first take a look through our products on this website. But the best way to truly experience our superior build quality and innovative designs is to visit our showrooms in Woodbridge or Bury St Edmunds. We go the extra mile to ensure you get the absolute best out of the home you love.

Read all

01394 386666 or 07771635700

8 Fornam Business Court, Bury Drift, Fornham, Suffolk, IP31 1SL, United Kingdom

Part of the Treefo initiative

We work with Ecologi to fund tree planting projects in exchange for the reviews collected by The Burgess Group

Learn more about Treefo