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Terrestra Reviews | Customer Service Reviews for https://www.feefo.com/reviews/terrestra | Feefo

Displaying all 810 reviews

Sue

7 years ago

Date of purchase: 06/02/2017

What Sue said about Terrestra:

They helped my replace a pair of earrings when I lost one. This was all done online.

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Ruth

West Chester, PA

7 years ago

Date of purchase: 08/24/2013

What Ruth said about Terrestra:

Happy Shopping Experience!

Both online browsing and ordering on your website was easy and efficient. My wallet arrived quickly and I loved that it was carefully wrapped with tissue paper!!!. I'll be sure to shop at Terrestra...

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Customer Service Manager

Terrestra

7 years ago

Thank you for sending these comments, we're glad to hear that your shopping experience was so easy and positive! We look forward to your next visit.

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Susan

7 years ago

Date of purchase: 07/15/2013

What Susan said about Terrestra:

Great customer service, will buy from again.

My plat s are beautiful and they shipped quickly. Great customer service, they took pictures for me of dishes prior to shipping.

Customer Service Manager

Terrestra

7 years ago

Thank you for your review; it was a pleasure to work with you! We are always happy to share product information and photos, because when you're shopping online it can be hard to know if something will really look right on your table. You made it easy for us by describing exactly what you needed. We're glad you're enjoying your new dinnerware.

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Trusted Customer

7 years ago

Date of purchase: 02/07/2017

Good service. Great product. Customer service was excellent.

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Trusted Customer

7 years ago

Date of purchase: 12/23/2016

Great product. Service was quick and efficient. Product was exactly as described and arrived in perfect condition.

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Elizabeth

7 years ago

Date of purchase: 12/13/2016

What Elizabeth said about Terrestra:

The bowls were lovely but to have to wait for them for nearly four month was a problem. All the more so that it was a gift. Terrestria kept me posted about the status of the order but it was...

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Customer Service Manager

Terrestra

7 years ago

Thank you for your comments. The delay in your order was unusual, and we couldn't agree more that four months is a very long time to wait. Several of the lines we carry in our web store are shipped to the U.S. by ocean freight at irregular intervals. We always try to provide the most accurate estimates we can and to update them when we receive new information, but sadly we have no control over the delays that sometimes occur. We sincerely apologize for the long wait, and hope you'll give us another chance in the future!

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Trusted Customer

7 years ago

Date of purchase: 08/12/2013

Hard to find art glass made easy!

Excellent transaction! Seller was quick to ship; packing was primo! Items arrived nestled in original box. Hard to find Sugahara glass. Happy to find a shop that sells it. Thank you!!

Customer Service Manager

Terrestra

7 years ago

Thank you for taking the time to send these comments. We import this remarkable craft glass directly from Sugahara, and are always delighted to hear that customers love it as much as we do!

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Trusted Customer

7 years ago

Date of purchase: 05/24/2017

Great product good service

I have made several purchases of a particular wallet that I first saw in Italy. It was quite nice when I found Terrestra sold them in the county. They had a very nice selection, I think it is a...

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Trusted Customer

7 years ago

Date of purchase: 06/15/2017

Terrestra has great customer service ! They saved what could have been a bad customer service situation. My order for Simon Pearce wine glasses was lost. When I followed up with them they confirmed...

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Customer Service Manager

Terrestra

7 years ago

Thank you for taking the time to comment on your shopping experience. We're delighted that the glasses arrived in time for your party, and appreciate that you'll keep us in mind for future tabletop needs.

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Kalli

Green Valley

7 years ago

Date of purchase: 12/11/2016

What Kalli said about Terrestra:

Positive.

The purse is lovely. This one was for my daughter. I have two of them in different colors. This is the only purse I carry. Great design. Service was perfect!

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About Terrestra

Welcome! Terrestra is a "real" store, not just a dot-com address on the Internet, and we know that's more important than ever these days. We know it matters to our customers to shop from accountable people who care about your needs and are dedicated to bringing you superior service and value. Since we opened Terrestra in 2003, our goal has been to become your favorite resource for great gifts and home accessories, and we work daily to learn about your needs and improve our services. We strive to help you find accessories that provide a wide range of design solutions with a selection of simple classic styles, colors, and forms. Our collections are handcrafted from natural materials and selected for their excellence in design and workmanship. We invite you to visit us soon, and we welcome your feedback and special requests!

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415-384-8330 or 415-798-7998

30 Miller Avenue, Mill Valley, California, 94941, United States

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