Ordered from this guys for 1st time ever. So easy to set up account. So much easier to deal with rather than with local companies. Will deffo use again
ordered Kebelo products, they asked for proof of trading which I provided.
Then was told after I paid and informed client we cannot supply you. You don't have Kebelo training.?
Why not say that at...
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Webmaster
Synergy Salon Supplies Limited
7 years ago
Hi there, we are sorry to hear of your experience ordering Kebelo. As the Kebelo Treatment is a professional product used in the salon, we are obliged by the manufacturer to check that the salon has trained and qualified users to ensure both the salon and ourselves are covered from an insurance point of view. We can only apologise if we didn't make this clear at an earlier stage in process to avoid the confusion which ensued. We have updated our processes to avoid this happening in the future.
Product reviews
Date of purchase: 10/16/2018
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Customer
7 years ago
What Customer said about Synergy Salon Supplies Limited:
Always had great service from Donna when she has been in and the staff in Perth or Aberdeen branch . When I’ve ever needed to phone up about anything or been there for training, All staff members...
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Webmaster
Synergy Salon Supplies Limited
7 years ago
Wow thank you for the wonderful feedback, Grace! We are so happy you have enjoyed working with us as much as we have with you! We love to hear from our loyal customers :) x
Date of purchase: 10/17/2018
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Customer
7 years ago
What Customer said about Synergy Salon Supplies Limited:
The person I spoke to seemed to find it difficult to know what products I wanted.for the second time in a row I received something I didn't order. She seemed a little irritated when I questioned if I...
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Webmaster
Synergy Salon Supplies Limited
7 years ago
Hi Kirsteen, We are sorry that you have not had a good experience of our service but we are pleased you have given us feedback. We have already identified areas in our processes where we can improve and we have implemented them with immediate effect to ensure any mistakes like those you experienced are avoided in the future. We are also constantly updating our website with new products. Thanks again for your feedback and we hope to see you online, on the phone or in the branch again soon.
Date of purchase: 09/27/2018
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Trusted Customer
7 years ago
Great service and reliable
Webmaster
Synergy Salon Supplies Limited
7 years ago
Thank you for the taking the time to leave us great feedback! We love to hear from our customers :)
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
