Transferring from one person to another.
£16 charge for call to resolve issue was not my fault.
Parcel did not arrive although being told by consultant that it will even bill sent but not parcel.
Hm
Webmaster
Synergy Salon Supplies Limited
7 years ago
Hi there,
Thanks for your feedback. Apologies for any inconvenience caused with this particular order. Unfortunately on this occasion we did make a mistake in sending the parcel to your salon address instead of your home address. We have reviewed our processes as a result to make sure this does not happen again and to avoid any future issues. I understand you order has now been received. Again, Thanks for your feedback.
Ordered on the Saturday and it wasn’t actually sent out until Wednesday 48hr tracked and arrived on the Friday.
A bit frustrating
Webmaster
Synergy Salon Supplies Limited
7 years ago
Hi there,
Thanks for your feedback.We are really sorry for this mix up. From investigating the issue it would appear that your order was dispatched on Monday as planned but it was unfortunately delivered to the wrong address by the courier. Once this was known we sent out the order again and thankfully it arrived with you safely albeit much later than we would expect for our customers. Again, Thank you for your feedback as this enables us to address issues quickly so they are not repeated.
Product reviews
Date of purchase: 12/03/2018
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Customer
inverness
7 years ago
What Customer said about Synergy Salon Supplies Limited:
Craig was beyond helpful in pricing everything, especially as I am new to this.
Webmaster
Synergy Salon Supplies Limited
7 years ago
Thank you for the amazing feedback Lynda! We are delighted to hear you are happy with our sales rep, Craig! We are looking forward to working together more! :)
Date of purchase: 11/23/2018
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Customer
7 years ago
What Customer said about Synergy Salon Supplies Limited:
Service was brilliant as it always is cannot fault anything it’s always so quick
Webmaster
Synergy Salon Supplies Limited
7 years ago
Thank you for the great feedback Carlene! We are so happy you are enjoying our services, and also loving our new Infuse My Color products! :)
Product reviews
Date of purchase: 11/19/2018
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Customer
7 years ago
What Customer said about Synergy Salon Supplies Limited:
Iv use them for around 20years there are the best in the business Craig is fantastic freidly customer service
Webmaster
Synergy Salon Supplies Limited
7 years ago
Thank you for the fabulous feedback, Dawnmarie! We have loved working with you over the years and here is too many more! I will let the team know about your positive feedback, especially Craig! Thank you again :)
Date of purchase: 11/23/2018
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Trusted Customer
7 years ago
Excellent service .
Webmaster
Synergy Salon Supplies Limited
7 years ago
Thank you for the great feedback! We are always grateful to hear from our customers :)
Product reviews
Date of purchase: 11/19/2018
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Customer
7 years ago
What Customer said about Synergy Salon Supplies Limited:
Thank you for the great feedback! We are happy you enjoyed our services :)
Date of purchase: 11/07/2018
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Trusted Customer
7 years ago
Service was amazing and delivery was so quick! Thanks again 😊
Webmaster
Synergy Salon Supplies Limited
7 years ago
Thank you so much for the fantastic feedback! We love to hear that our customers are enjoying our services :)
Product reviews
Date of purchase: 10/31/2018
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Trusted Customer
7 years ago
I would like send it back the product, because doesn’t work for my costumer ...
I got that answer:
Hi
Unfortunately we cannot take tubes of colour back due to them not working on a customer.
...
Read more
Webmaster
Synergy Salon Supplies Limited
7 years ago
Webmaster
Synergy Salon Supplies Limited
7 years ago
Hello there, the Matrix technical help line will be able to help you determine why you didn't get the results you wanted on your client. If they determine that the colour hasn't been produced the results you desired because a fault with the product, then they may suggest the tube is sent for analysis in the labs. Thank you
Product reviews
Webmaster
Synergy Salon Supplies Limited
7 years ago
Hello there, The Matrix technical help line will be able to help you determine why you didn't get the results you wanted on your client. If they determine that the colour hasn't been produced the results you desired because a fault with the product, then they may suggest the tube is sent for analysis in the labs.
Date of purchase: 10/26/2018
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Customer
7 years ago
What Customer said about Synergy Salon Supplies Limited:
Unfortunately my order was sent to the wrong salon because my details hadn't been updated properly on the system.
Webmaster
Synergy Salon Supplies Limited
7 years ago
Hi Laura, Thanks for your feedback. You can now be assured your details have now been updated on our system so this should not happen again. Thanks again.
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