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Sunsail Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

7 years ago

Excellent experience with Sunsail!

Excellent and very friendly front desk service. Boat briefing was easily scheduled and the briefer was prompt and thorough. It did take a while for some last minute issues with the boat to get...

Jody

Sunsail

7 years ago

Hello and thank you for taking time to share your Sunsail charter vacation experience with us. It's great to hear you had an excellent experience.

We appreciate you choosing Sunsail for your sailing adventure and on behalf of the entire team - thank you!

Kind regards,

Sunsail USA

Product reviews

Date of purchase: 02/04/2018

0

RM

Rob Miles

Feefo Verified

7 years ago

What Rob Miles said about Sunsail:

Great holiday with wonderful support from our flotilla captain and hostess

We will look for another Sunsail holiday in either BVI’s or Mexico. Great experience, and well looked after by our flotilla captain (Don) and flotilla hostess (Shaun)

Jody

Sunsail

7 years ago

Hello! Thank you for sharing your 5 star rating on your Sunsail charter experience! We are very happy to hear you had a great experience and support with your flotilla captain and hostess.

We look forward to the opportunity to welcome you back for your next flotilla experience!

Kind regards,

Sunsail USA

Product reviews

Date of purchase: 12/19/2018

0

Trusted Customer

Feefo Verified

7 years ago

Mostly very good experience

Checkin and checkout generally efficient and good. The provisioner really dropped the ball, neglecting to deliver our meat and bread and delaying our departure until the situation was corrected. ...

Jody

Sunsail

7 years ago

Hello,

Thank you for sharing your candid comments about your charter vacation experience. We appreciate your positive comments as well as areas of service where we fell short of delivering an expectational charter experience for your and your guests.

Your feedback regarding our provisioning services will be shared with the appropriate team members in an effort to resolve delivery issues and meet guests expectations in a timely manner.

Thank you for choosing Sunsail, we hope to have another opportunity to welcome you back for your next sailing adventure.

Kind regards,

Sunsail USA

Product reviews

Date of purchase: 11/23/2018

0

LI

Louis Griffith Iii

Feefo Verified

7 years ago

What Louis Griffith Iii said about Sunsail:

Reply to my emails with specific answers to my complaints, Safety issues, like leaky propane, poor repair of compasses, sails, other things. We could help you improve if you would accept constructive...

Jody

Sunsail

7 years ago

Hello and thank you for your candid review. We appreciate your comments.

After investigating further in order to respond to your feedback, I understand you have already been in contact with our Customer Care Department and that your situation has been resolved to your satisfaction.

Thank you for bringing these comments to us so we may use the opportunity to improve our base services.

Kind regards,

Sunsail USA

Product reviews

Date of purchase: 05/06/2018

0

MM

Mike McNamee

Feefo Verified

Vancouver

7 years ago

What Mike McNamee said about Sunsail:

We have rented many times with Sunsail. This was our second time renting in Tortola. The staff are lovely!! We were very happy with our boat ⛵️. See you again!! 😎

Jody

Sunsail

7 years ago

Thank you for your 5 star review on your Sunsail BVI charter experience! We appreciate your comments about our BVI base staff and your charter boat.

It will be a pleasure to welcome you back for your next BVI charter vacation!

Kind regards,

Sunsail USA

Product reviews

Date of purchase: 07/30/2018

0

MK

Marilynn Kaplan

Feefo Verified

7 years ago

What Marilynn Kaplan said about Sunsail:

Great Charter from Sunsail in Belize

Our boat was in great condition. The staff was friendly and helpful. The chart briefing and boat briefing were excellent.

Jody

Sunsail

7 years ago

Thank you, Marilynn, for choosing Sunsail and for your 5 star review of your charter experience. We would love to have the opportunity to welcome you back to one of our charter destinations again in the future!

Kind regards,

Sunsail USA

Product reviews

Date of purchase: 08/11/2018

0

DS

Don Stein

Feefo Verified

7 years ago

What Don Stein said about Sunsail:

We all had a great experience and I'm sure our sons will be back to explore

This was our 2nd time with the moorings. We were switched to Sunsail and all our questions were answered when we called. The boat was new and the briefing was very complete. If something was missing...

Jody

Sunsail

7 years ago

Thank you for your 5 star review of your Sunsail charter vacation. We love hearing that your BVI charter experience was a great experience for your and your guests!

We will share the positive feedback with our BVI base team and our vacation planners. Delivering exceptional sailing vacations is our goal, they will be happy to hear your kind words.

We look forward to welcoming your sons, and perhaps you as well, back to the beautiful BVI once again. It truly is paradise. See you next time!

Kind regards,

Sunsail USA

Product reviews

Date of purchase: 01/16/2019

0

CB

Charles Bernard

Feefo Verified

7 years ago

What Charles Bernard said about Sunsail:

Great client service. Easy to reach. Answer questions clearly.

Jody

Sunsail

7 years ago

Thank you very much for your comments about your experience with Sunsail. It is our pleasure to serve our guests and we are pleased to have the opportunity to serve you!

Kind regards, Sunsail USA

Product reviews

Date of purchase: 04/01/2019

0

MC

Marcelo Coggan

Feefo Verified

Montevideo

7 years ago

What Marcelo Coggan said about Sunsail:

Primera experiencia navegando y en familia

Fue mi primera experiencia con la compañía. Tanto el velero como la flotilla 5 estrellas.

Jody

Sunsail

7 years ago

Gracias por su comentario. Lo esperamos pronto en su próximo alquiler de yate con Sunsail. Saludos

Product reviews

Date of purchase: 10/18/2018

0

MK

Marilynn Kaplan

Feefo Verified

7 years ago

What Marilynn Kaplan said about Sunsail:

Amazing sail in the Abacos thanks to Sunsail!

Excellent chart briefing. Excellent boat briefing. Boat in excellent condition - NO problems.

Jody

Sunsail

7 years ago

Hello and thank you so much for sharing your 5 star Sunsail review! We are so pleased your charter vacation in the Abacos was amazing! We appreciate your thoughts and for choosing Sunsail for your sailing experience.

We hope to welcome you back in the islands again!

Kind regards,

Sunsail USA

Product reviews

Date of purchase: 08/11/2018

0

Sunsail Reviews

TortolaMore reviews of this product (171)View product websiteWonderful week exploring the BVI

Sunsail 404 - 4 cabinMore reviews of this product (4)View product websiteThe boat was wonderful and well appointed.

TortolaMore reviews of this product (171)View product websiteWe arrived at 4.30pm and were told that we would be advised when our boat was ready. At 6.00pm I went to reception to ask if the boat was ready and was told it has been ready for a while. We were not...Read more

Sunsail 38 - 2 cabinMore reviews of this product (11)View product website

TortolaMore reviews of this product (171)View product website

Sunsail 41 - 3 cabinMore reviews of this product (20)View product website

AntiguaMore reviews of this product (7)View product websiteBeautiful sailing area. Lovely beaches and harbors. Poor service was a distraction

Sunsail 47 - 3 cabinMore reviews of this product (15)View product websiteGenerous space, functional equipment, sparse utensils, no cooking gas.

TortolaMore reviews of this product (171)View product website

Sunsail 38 - 2 cabinMore reviews of this product (11)View product website

BahamasMore reviews of this product (15)View product websiteWe loved the islands, beaches, restaurants, friendly people, good snorkeling, and wished we could have stayed longer.

Sunsail 404 - 4 cabinMore reviews of this product (35)View product websiteGood layout with all equipment in excellent condition. We wish we had been given a larger dinghy as we had 8 people to shuttle around.

TortolaMore reviews of this product (171)View product website

Sunsail 41 - 3 cabinMore reviews of this product (5)View product website

TortolaMore reviews of this product (171)View product websitegreat support before leaving including good chart and boat briefings.

Sunsail 41 - 3 cabinMore reviews of this product (5)View product websiteBoat was in great condition to sail. Boat was also clean and included charts and touristic information.

TortolaMore reviews of this product (171)View product websiteTanto la compra como modificación que hice a la misma fueron muy faciles.

Sunsail 41 - 3 cabinMore reviews of this product (20)View product website

BahamasMore reviews of this product (15)View product websiteGood sailing conditions most of the time. Good snorkeling in some areas. Beautiful beaches. Warm water. Friendly, helpful people. Nice beach restaurants (but expensive).

Sunsail 444 - 4 cabinMore reviews of this product (49)View product website444 CAT was roomy and comfortable for 8 people. Loved having an interior, front, and rear salons. All 4 heads worked well. Refrig and freezer worked well. Sails were in excellent condition. Had some...Read more

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