I still have not received a confirmation email or contact information on the rental I booked. So I have no idea where to pickup the keys.
Cherie
Suiteness
9 years ago
Hi Steve -
I am so sorry about this and would love to do whatever possible to make this better. I have reached out to you personally in regards to this and have manually resent a confirmation email that automatically is sent out after booking as well. Please let me know if you do receive this and if there's anything I can do to help.
I would never want you to ever not have details regarding your stay or to make traveling anymore stressful than it already is. Guest concerns are our number one priority - please feel free to contact us directly anytime at support@suiteness.com or at +1 (415) 857-2359 for any other issues as we'd love to resolve any concerns immediately as well as anything we could do for your stay. We are here to help from any issues, to recommendations, reservations, or special requests.
Cherie
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TC
Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Excellent
The price of the suite was very much worth the stay. My wife enjoyed the room and the quality accommodations. I would do it again if the price for parking on the Las Vegas strip wasn't so steep. It's...
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TC
Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Great, personal service. Would be 5 starts, but when I booked my suite, it turned out that the hotel didn't actually have the one I booked available (even though they said they did), and they booked...
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Robbie
Suiteness
9 years ago
Hi Mat - truly appreciate your kind words despite the hotel error. We truly apologize for the issue. We have notified that property and will be giving you a credit. We also turned off the suite. The refund was issued immediately and typically takes 3-5 business days depending on bank. Thank you.
Regards,
Suiteness Concierge team
TC
Trusted Customer
9 years ago
No problem at all. I know the fault was with the hotel not communicating well with you guys. I appreciate the service your whole team has provided, and I certainly appreciate you offering a complimentary limo service on my trip, whether or not I book with you. That certainly shows character and the fact that you care about customer service, so I've changed my rating to 5 stars for the extra effort to please.
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TC
Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Excellent and responsive customer service.
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Trusted Customer
9 years ago
They were helpful & responsive but there was a lull when I needed my itenerary to make sure my plans were squared away.
Robbie
Suiteness
9 years ago
Hi There -
Apologies for the delay on our side and if that caused any issues for you. We are rectifying this by tripling our staff in regards to concierges to make sure we are timely in all our responses. Thanks again for the feedback and would love to give you a credit in your next booking.
Thanks
Suiteness Team
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Trusted Customer
9 years ago
The service was wonderful and the concierge very helpful!
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TC
Trusted Customer
singapore
9 years ago
What Trusted Customer said about Suiteness:
Excellent service by Suiteness
Good
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Trusted Customer
9 years ago
Good service by Suiteness
Ease of site use
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Trusted Customer
9 years ago
Easy to book
Easy to book and they were in contact straight away!
1
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Trusted Customer
9 years ago
Excellent service by Suiteness
Cherie was so helpful. I like the choice of properties.
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