How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sturgess Motor Group Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sturgess-motor-group | Feefo

Displaying all 4,657 reviews

Trusted Customer

7 months ago

Date of purchase: 11/08/2024

Excellent service

The service I received was very good everything that was required was explained to me , Including all the features of the car.Overall a professional and enjoyable experience.

Customer Service - NM

Sturgess Motor Group

6 months ago

As a family business, we try extremely hard to make sure that the experience of buying a car is as relaxed and informative as possible. Thank you for letting us know that this was the case.

See full customer review

Trusted Customer

7 months ago

Date of purchase: 11/18/2024

Good service

The sales personnel were helpful, knowledgeable and, just as important, not pushy when we decided not to buy the car we went to see.

Customer Service - NM

Sturgess Motor Group

5 months ago

As a family owned business, we are keenly aware of the importance of maintaining a good reputation. Thank you for letting us know of your satisfaction.

See full customer review

Trusted Customer

7 months ago

Date of purchase: 11/30/2024

Very satisfied

I’ve dealt with Sturgesscars now for a few years. I’ve always found them easy to deal with and very obliging. The car I have just purchased was dealt with by Carl at the Amstel branch. He was...

Read all

Customer Service - NM

Sturgess Motor Group

6 months ago

As a family business, we try extremely hard to make sure that the experience of buying a car is as relaxed and informative as possible. Thank you for letting us know that this was the case, and thank you for your continued business.

See full customer review

Trusted Customer

7 months ago

Date of purchase: 11/29/2024

Mixed experience

Excellent service from Lillie who went through the finance options and took us for a test drive. Not quite so smooth with the guy who took over the sale and ordered the wrong colour of car then...

Read all

Customer Service - NM

Sturgess Motor Group

6 months ago

Thank you for your kind and constructive comments on how everything went with your purchase. Thank you for bearing with us, and we are pleased we were able to resolve any issues to your satisfaction.

See full customer review

Trusted Customer

7 months ago

Date of purchase: 11/08/2024

Overall not good. Poor attention to detail.

Car was advertised as a Premium Plus with all the usual Mercedes accessories - turns out it's not, only a Premium. When viewing the car I saw there were no Mercedes tyre repair kit, First Aid, Net,...

Read all

Customer Service - NM

Sturgess Motor Group

6 months ago

Thank you for your review sharing your recent experience. We do appreciate your feedback, as it helps us to assess and improve our services.

See full customer review

Trusted Customer

7 months ago

Date of purchase: 11/19/2024

Excellent

Customer Service - NM

Sturgess Motor Group

6 months ago

We appreciate your review. Thank you for taking the time to share your experience.

See full customer review

Trusted Customer

7 months ago

Date of purchase: 11/22/2024

Very good

Customer Service - NM

Sturgess Motor Group

6 months ago

Thank you for your 5* review. it is appreciated.

See full customer review

Trusted Customer

7 months ago

Date of purchase: 11/28/2024

Superb !

The service from Sturgess, was superb, Taras was very helpful and polite, my purchase was swift the vehicle and its preparation were immaculate. When I needed some information later Taras’s colleague...

Read all

Customer Service - NM

Sturgess Motor Group

6 months ago

As a local business, we deeply value customer satisfaction and recommendations. Thank you for your thoughtful feedback.

See full customer review

Trusted Customer

7 months ago

Date of purchase: 11/17/2024

Great serice.

Great service received by Tariq and team. Quick, friendly, welcoming and drove out on the same day.

Customer Service - NM

Sturgess Motor Group

6 months ago

As a family-owned business, maintaining a strong reputation is important to us. Thank you for your kind words and for letting us know about your satisfaction.

See full customer review

Trusted Customer

7 months ago

Date of purchase: 11/30/2024

Great experience throughout

Great experience throughout the sale. One issue that I wasn't happy about took one email to resolve and was sorted same day. Always buy from a reputable dealership.

Customer Service - NM

Sturgess Motor Group

6 months ago

Thank you for your review. As a family business customer satisfaction is our top priority, so we’re glad we met your expectations.

See full customer review

Not received a review invite?

About Sturgess Motor Group

Sturgess Motor Group has a long established history as a leading car dealer in Leicestershire. The company was originally founded in 1897 by Walter E. Sturgess when he set up a small shop in the West End of Leicester manufacturing, selling and servicing bicycles known as W.E. Sturgess & Sons. Since 1897, Sturgess Motor Group has grown to become one of the oldest family-operated motor dealers in the UK and also one of the most respected names in UK motor retailing. With a strong reputation for outstanding customer service in the local community and a reputation as a leading motor retailer in the wider community, Sturgess Motor Group has been a trusted name for more than 120 years. Sturgess Motor Group are not the biggest car dealer in the country and have no intentions of being so. Instead, Sturgess Motor Group strive to maintain a reputation as a professional company dealing in high quality vehicles and delivering exceptional customer service to drivers in Leicestershire.

Read all

01162406504

Cropston Road, Anstey, Leicester, Leicestershire, LE7 7BP, United Kingdom