Shipping takes close to 14 days which in this day and age is slow, especially coming from an aussie based company
Penny Scallan
Penny Scallan | Com | AU
11 years ago
Thank so much for taking the time to give us your feedback. We ship our orders within 2 working days and it is then time in the post. I can see that your order was dispatched in 2 days during a sale (these often mean orders can take longer), I am sorry to hear that there were delays in the post, we will most certainly look into this.
Thank you again for your feedback.
Warm regards
Penny Scallan Customer Service
Product reviews
Date of purchase: 01/18/2015
0
Share
Trusted Customer
11 years ago
Quality products, seamless and efficient service. Very happy with my shopping experience.
the message that i sent directly after making my order (asking to change the design of my order) was never responded to. I realise it was just before xmas so i did expect that there would be high...
Read more
Penny Scallan
Penny Scallan | Com | AU
11 years ago
Thanks for the feedback, that is unusual that the team missed a response, they are normally amazing! We are glad you love the backpack and if you would like to contact us regarding a larger one, they may be able to offer some assistance. We genuinely appreciate the feedback.
Penny Scallan Customer Service
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
