Step2wo Reviews

I have had a look into this and can see that you placed an order for 2 pairs of shoes. I can see that my colleague emailed you to inform you that unfortunately one of the sale shoes you ordered was out of stock as you say. During extremely busy periods such as sale sometimes we may incur minor discrepancies on our system due to sale stock selling quickly or incorrectly, if very limited availability. We do our very best to ensure this does not happen and will look into addressing this for the future. We sincerely apologise for any inconvenience this may have caused you. We hope you liked the other pair of shoes that you did receive.

Thank you for your feedback. We are glad to hear you like our selection of girls and boys shoes and hope that you will enjoy the addition of kids-wear clothing too.

We are very sorry to hear this. I have looked into this for you and can see that you spoke with a member of the Step2wo team who did refund you in full for the faulty pair without the need to return them. You was also given 20% off a replacement pair with an additional £5 off that you had received originally. I can see my colleague did also follow this up with a email confirming the refund, discount and receipt of replacement pair. We sincerely apologise for the faulty pair you received and do hope the replacement along with the discount is to your satisfaction.

Great! We are so glad we were able to resolve you issues. We hope you like the shoes!

Lovely feedback, thank you!

Wonderful comments, thank you! We hope your daughter enjoys wearing them!

We have looked in to your order for you and can see that this was signed for on the 7th. A member of the Step2wo team did also attempt to contact you to check on the issue, but we haven't heard anything from you, so we hope this means you have your parcel. We did also contact DPD who said there had been numerous attempts to deliver but no one was present. However, if you have any future queries regarding any orders please do not hesitate to contact us directly on 0208 446 4795 or email us on online@step2wo.co.uk and we can look into any issues immediately for you. Thanks.

Thank you for your feedback!

So happy to hear we were able to resolve your issues, feel free to always give us a call or email us and we can help assist with any queries you may have. We hope you like the shoes!

Great feedback, glad to hear you love the shoes! Thank you!