How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

smol Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 33,664 reviews

Elizabeth

Feefo Verified

3 months ago

What Elizabeth said about smol:

Promp delivery and easy to change delivery date.

Adrienn Marshall

smol

3 months ago

We are so happy to hear that you're enjoying our prompt delivery service and that you find it easy to manage your plans. It’s great to know that the flexibility of the subscription is working well for you and helping you stay in control. Thank you for your wonderful support! 💚

Trusted Customer

Feefo Verified

3 months ago

Good Customer Service

Customer service has always been good. I’ve been with them for a number of years now and don’t have any complaints.

Adrienn Marshall

smol

3 months ago

We are so happy to hear that you've had such a positive experience with our customer service team over the years—it really means a lot to us. Thank you for being such a loyal part of the smol family and for supporting our vision for the future! 💚

Trusted Customer

Feefo Verified

3 months ago

Great, eco-friendly products

Prompt and reliable

Adrienn Marshall

smol

3 months ago

Thank you for your lovely feedback!

Sarah

Feefo Verified

GBR

3 months ago

What Sarah said about smol:

I think Smol are great. They're helping the planet, give good value for money, and deliver the products straight to your door! The reordering system is really easy and they send you notifications...

Adrienn Marshall

smol

3 months ago

We are over the moon to hear how much you love your smol and that our service is making life a little easier for you. It’s great to know that the flexibility of the subscription and our reminder emails are helping you stay in control of your deliveries. Thank you for supporting our vision for the future—your wonderful choices are making a huge difference to our planet! 💚

Donnelly

Feefo Verified

3 months ago

What Donnelly said about smol:

Delivered free & to schedule but I’m not sure how the change in delivery will work

Adrienn Marshall

smol

3 months ago

Thank you so much for your lovely review and your amazing support! We are so pleased to hear that your orders are arriving on schedule and that the delivery service is working well for you. If you want to minimise or remove delivery fees entirely, you might enjoy our new grouped delivery option. You can learn more about our grouped deliveries here: https://smol.com/uk/page-smol-delivery-fees-and-grouped-deliveries

Trusted Customer

Feefo Verified

3 months ago

Reliable service

Easy to manage subscriptions. In years, only had 1 or 2 deliveries missing and these were replaced.

Judith

Feefo Verified

GBR

3 months ago

What Judith said about smol:

Try SMOL, you won’t be sorry

Easy to order or pause ordering. Quick delivery. Excellent products. What’s not to like.

Adrienn Marshall

smol

3 months ago

We're so pleased to hear that you're finding the subscription flexibility helpful! Thank you for your fabulous support!

Lorraine

Feefo Verified

GBR

3 months ago

What Lorraine said about smol:

Great service

Adrienn Marshall

smol

3 months ago

Thank you for your amazing feedback and support in our lovely environment.

Trusted Customer

Feefo Verified

3 months ago

Good service

Good

Adrienn Marshall

smol

3 months ago

Thank you for your feedback and support!

Dave

Feefo Verified

GBR

3 months ago

What Dave said about smol:

love the smol deliveries

Overall really pleased with the quality of the products, and the ease of the service

Kathryn Burkey

smol

3 months ago

So pleased to hear that smol has been a great hit in your home! We are over the moon to hear how much you love your smol and that you are finding our service so easy to use. Thank you so much for your wonderful support and for sharing your amazing experience.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo