Simply Sound and Lighting Reviews

Thank you for your feedback, and we're sorry to hear you're disappointed with your return experience. As an Amazon seller, we are bound by strict platform rules, which unfortunately make it very difficult to contact customers directly. We're unable to discuss order, return, or refund details outside of Amazon's system, and we're also restricted from reaching out beyond the platform — even when we'd like to clarify or resolve issues like this. Once an item is returned, Amazon allows us only a short window to inspect and process the return. In your case, the unit was found to have multiple issues, including two visible scratches, which is why a partial refund was issued. That said, we're more than happy to go over the details with you further. If you'd like to discuss this in more depth, please feel free to reach us at info@simplysoundandlighting.co.uk — we’d be happy to provide further clarity. We just ask that further conversation happen there, as this isn’t the most appropriate place to go into specifics.

Thank you for your positive feedback! We're delighted to hear that your order arrived promptly and in excellent condition. We take great care in packaging to ensure items reach our customers safely. If you have any further questions or need assistance, feel free to reach out!

We're truly sorry to hear about your experience and the mix-up with your ukulele order. We understand how frustrating the delay and receiving the wrong item must have been. Our team has already reached out to you directly to resolve this, and we’re committed to making things right as quickly as possible. If you have any further concerns or need additional assistance, please don’t hesitate to contact us. Thank you for your patience, and again, we sincerely apologise for the inconvenience.

Thank you for your outstanding review! We're thrilled to hear that our service met your expectations. We look forward to assisting you again in the future!​

Thank you for your outstanding review! We're thrilled to hear that our team has consistently provided you with prompt, knowledgeable, and helpful service. Ensuring timely delivery of well-packaged items and offering expert advice on product compatibility and setup are among our top priorities. Your recommendation means the world to us, and we look forward to continuing to support your needs with our professional and efficient service.

Thank you for your positive feedback! We're delighted to hear that our lighting products have met your expectations. If you have any questions or need further assistance, feel free to reach out.

Thank you for your continued trust in Simply Sound & Lighting! We're delighted to hear that your order arrived promptly and met your expectations. Our team is committed to providing efficient service and quality products. We look forward to assisting you again in the future!​

Thank you for your wonderful feedback! We're thrilled to hear that you received your genuine Chauvet items promptly and in excellent condition. Our team strives to offer quality products at reasonable prices, and it's great to know we met your expectations. We look forward to serving you again in the future!​