Simply Sound and Lighting Reviews

We’re very sorry again for the delay and the lack of communication along the way. The issue was due to courier delays, which are unfortunately outside our control at times, though we absolutely understand how frustrating this must have been. As a reminder, our review pages aren’t actively monitored for support queries, so if you ever experience any issues in future, please don’t hesitate to contact our customer service team directly — we're always here to help. Thank you for your patience, and we hope you’re happy with your item now that it has arrived.

Firstly, thank you for your continued support over the years — we truly value your loyalty, which makes it all the more disappointing to hear how let down you feel on this occasion. Please accept our sincere apologies for the issues you’ve experienced with your recent order. Unfortunately, the delays and false delivery updates you encountered were due to problems on FedEx’s side, which we agree are completely unacceptable. While we do our best to ensure smooth delivery, from time to time the courier network does experience disruptions that are beyond our direct control. That said, we understand that it’s our responsibility to keep you informed and supported throughout — and we’re sorry if our service didn’t meet that standard this time. We genuinely regret the frustration this has caused, and your feedback will help us continue improving how we handle these rare but disruptive situations. If there’s anything further we can do to make this right, please don’t hesitate to reach out.