Ordering and receiving the items is very good.
When I have needed to contact them, they were always very helpful.
Product reviews
Customer Service
Silver by Mail
7 days ago
Thank you for your feedback, we are extremely sorry to hear of your experience. Although we appreciate your comments silver can tarnish for many differing reasons including high humidity. We had offered to look at this further for you however if you would prefer not to return the item, we do not recommend silver cleaners as per our care cards but one of our customer services team will now contact you directly we another cleaning tip that seems to work well. Kind regards Jane@Silver by Mail
Thank you for your feedback, we are sorry to hear that these earrings were smaller than expected. Sizing's are provided within the product details to try to assist prior to purchase but do understand this can be hard to judge. Please be advised that any unworn item can be returned via our returns portal within our website for an exchange or refund. Kindest regards Jane @ Silver by Mail
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