How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Savings

Displaying all 6,381 reviews

Trusted Customer

12 years ago

very prompt and efficient service - excellent - would use you again for future investments.

Trusted Customer

Feefo Verified

12 years ago

Have encountered no problems setting up the initial account and subsequent reinvestment. Annual statements have…

Have encountered no problems setting up the initial account and subsequent reinvestment. Annual statements have been sent/received on time.

Trusted Customer

12 years ago

Long delay between completing the application online and receiving the paperwork. (Not a problem encountered…

Long delay between completing the application online and receiving the paperwork. (Not a problem encountered on previous occasions.)

Secure Trust Bank

12 years ago

Thank you for your feedback, we’ve looked into the issue and apologise for the inconvenience caused. We believe you have spoken with one of our team. If you need any further help, please contact us on 0121 683 6410. Kind regards Secure Trust Bank

Trusted Customer

12 years ago

Sadly I have no recollection of a Memorable Word. I am therefore unable to use…

Sadly I have no recollection of a Memorable Word. I am therefore unable to use telephone banking with you. I attempted to right the matter by sending a copy of my passport certified by an accountant....

Secure Trust Bank

12 years ago

Thank you for your feedback, I understand a member of the team has spoken with you and the issue is now resolved. If we can be of any further assistance please contact us on 0121 683 6410. Kind regards Secure Trust Bank

Trusted Customer

12 years ago

Generally good although the instructions for making a deposit were a little unclear. I decided…

Generally good although the instructions for making a deposit were a little unclear. I decided to call and ask but was on the verge of sending the money to the wrong place

Trusted Customer

12 years ago

Excellent service, very good telephone support.

Trusted Customer

Feefo Verified

12 years ago

I have had no problem in any dealing i had with them

Trusted Customer

12 years ago

From start to finish easy and quick to set up . Will recommend Secure Trust…

From start to finish easy and quick to set up . Will recommend Secure Trust Bank if the opportunity arises.

Trusted Customer

12 years ago

Easy to apply... Very easy to use

Trusted Customer

Feefo Verified

12 years ago

Firstly, the ways of checking our balance is 100% inconvenient. Why? Because I have to spend…

Firstly, the ways of checking our balance is 100% inconvenient. Why? Because I have to spend minimum of £5 recharge card just to find out my balance when other customer are just a click away to...

Secure Trust Bank

12 years ago

Thank you for your comments. Following our conversation, In future you can call us on 0121 693 9111 to discuss your deposit account, which could be a cheaper alternative for you Kind regards Secure Trust Bank