A good and easy way of saving. Their interest rates are good and your money is safe..
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Trusted Customer
Feefo Verified
2 days ago
Needs system review
Having opted to renew a Fixed Term Cash ISA, l still continued to receive emails reminding me my old ISA was up for renewal and what did l want to do!
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Trusted Customer
Feefo Verified
4 days ago
Good
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CF
Colin Fletcher
Feefo Verified
GBR
4 days ago
What Colin Fletcher said about Secure Trust Bank:
Fixed term ISA
Competitive interest rate and very easy to set up online.
For existing customers no need to verify I.D. simplifying the process.
Sophie
Secure Trust Bank
4 days ago
Hi Colin,
Thank you for your positive feedback! We’re glad to hear that you found our interest rates competitive and the online setup process easy to follow.
We are pleased no need for additional ID verification, made things even more convenient for you.
Kind regards,
Sophie
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Trusted Customer
Feefo Verified
4 days ago
Communication difficulties
Security problems due to age and memory
Sophie
Secure Trust Bank
4 days ago
Hi,
We’re sorry to hear that you’ve experienced difficulties with security due to age or memory concerns.
We want our services to be accessible and easy for everyone to use, so your comments are really important to us. We’re continually looking at ways to make our processes clearer and more supportive, and we appreciate you taking the time to share your experience.
Kind regards,
Sophie
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Trusted Customer
Feefo Verified
5 days ago
Happy to recommend
Online Service was straightforward and speedy, with no drop out or other online issues you can get
Sophie
Secure Trust Bank
4 days ago
Hi,
Thank you for your great feedback! We’re really pleased to hear that you found the online service straightforward and fast, and that everything worked smoothly without any issues.
Kind regards,
Sophie
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RM
Roderick Muir
Feefo Verified
GBR
6 days ago
What Roderick Muir said about Secure Trust Bank:
Holiday fund
The process, start to completion was straightforward, but with good security.
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Trusted Customer
Feefo Verified
7 days ago
Louise
Secure Trust Bank
6 days ago
Hello,
Thank you for your 5 star review!
Kind regards,
Louise
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Trusted Customer
Feefo Verified
7 days ago
Excellent Service
Excellent. Easy to contact via various methods. Phone call resolved my question. Excellent customer services, easy to use app and website
Louise
Secure Trust Bank
6 days ago
Hello,
Thank you so much for your review. We’re pleased to hear that you found it easy to contact us and that your query was resolved promptly over the phone. It’s also great to know that you’re having a positive experience with both our app and website.
Your feedback is greatly appreciated and will be shared with the team. If you require any further assistance, please don’t hesitate to get in touch.
Kind regards,
Louise
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RT
ROGER THORNLEY
Feefo Verified
8 days ago
Louise
Secure Trust Bank
6 days ago
Hello,
Thank you for your review.
Kind regards,
Louise
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.