Only just set up an isa which was very easy. Plenty of emails explaining every step
Louise
Secure Trust Bank
6 days ago
Hello,
Thank you for your feedback.We’re pleased to hear that you found setting up your ISA straightforward and that our communications helped guide you through each step. Providing clear and supportive updates throughout the process is something we aim to deliver, so it’s great to know this was your experience.
We appreciate you taking the time to share your thoughts. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Louise
0
Share
Trusted Customer
Feefo Verified
9 days ago
Easy service
Easy to use and to do what I needed to.
Louise
Secure Trust Bank
6 days ago
Hello,
Thank you for your feedback.We’re pleased to hear that you found our service easy to use and that it met your needs. We appreciate you taking the time to share your experience. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Louise
0
Share
Trusted Customer
Feefo Verified
12 days ago
A perfect gentleman
Gentleman solved the problem and was able to transfer the account.Very patient and put my special needs on the system
Sophie
Secure Trust Bank
11 days ago
Hi,
Thank you for sharing your experience.
We’re pleased to hear that our colleague was able to resolve the issue, complete the account transfer, and support your special requirements with patience and care.
Providing understanding and tailored assistance is very important to us, and your feedback is greatly appreciated.
Kind regards,
Sophie
0
Share
RP
Rama Patel
Feefo Verified
13 days ago
Sophie
Secure Trust Bank
11 days ago
Hi Rama,
Thank you for taking the time to leave your 5 star review, we appreciate it!
Kind regards,
Sophie
0
Share
Trusted Customer
Feefo Verified
16 days ago
Sophie
Secure Trust Bank
11 days ago
Hi,
Thank you for taking the time to leave your 5 star review, we really appreciate it!
Kind regards,
Sophie
0
Share
Trusted Customer
Feefo Verified
16 days ago
Renwal was easy.
Very clear, timely instructions via email. Happy with service. Quick confirmation of actions taken. Renewal process very easy.
Sophie
Secure Trust Bank
11 days ago
Hi,
Thank you for your kind feedback.
We’re delighted to hear that our email communications were clear and timely, and that the service met your expectations. It’s great to know that you found the renewal process straightforward.
We really appreciate you taking the time to share your experience.
Kind regards,
Sophie
0
Share
NS
Northern Scot.
Feefo Verified
GBR
17 days ago
What Northern Scot. said about Secure Trust Bank:
Great Bank to deal with.
Easy online applications. Good information on products. Higher interest rates than most other Banks. Quick response to confirm receipt of deposits.
Sophie
Secure Trust Bank
11 days ago
Hi Isabella,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found our online application process easy to use and the product information clear and helpful. It’s also great to know that our competitive interest rates and prompt deposit confirmations met your expectations.
We appreciate your support and look forward to continuing to provide you with a smooth and reliable banking experience.
Kind regards,
Sophie
0
Share
Trusted Customer
Feefo Verified
21 days ago
Good customer service
I used the secure messages service and received prompt and informative replies. My request was actioned in the time given..
Louise
Secure Trust Bank
20 days ago
Hello,
Thank you for your positive feedback. We’re pleased to hear that you found our secure messaging service prompt and informative, and that your request was resolved within the expected timeframe. We appreciate you taking the time to share your experience.
Kind regards,
Louise
0
Share
PL
Philip Lincoln
Feefo Verified
1 month ago
What Philip Lincoln said about Secure Trust Bank:
Great service
Excellent customer service staff - easy to contact and helpful
Sophie
Secure Trust Bank
1 month ago
Hi Phillip,
Thank you for taking the time to leave this feedback. We’re delighted to hear that our customer service team met your expectations and were easy to contact. We value your support.
Kind regards,
Sophie
0
Share
Trusted Customer
Feefo Verified
1 month ago
A TRUSTED SAVINGS PROVIDER
IT IS QUICK TO OPEN / CLOSE AND TRANSFER MONEY , AND THE SITE IS EASY TO NAVIGATE
Louise
Secure Trust Bank
1 month ago
Hello,
Thank you for taking the time to share your experience. We’re pleased to hear that you find us a trusted savings provider and that our processes and website are easy to use. We appreciate your review and your continued trust.
Kind regards,
Louise
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.