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Sandals Resorts Reviews

http://www.sandals.co.uk
Rated
Excellent
Service
4.2
/5
Product
4.2
/5

5

4

3

2

1

1,317

526

272

119

78

2,312

ratings over the past year

Displaying all 10,446 reviews
MI
MICHEAL
Beaches Negril
8 years ago
Date of purchase: 09/11/2016
What MICHEAL said about Sandals Resorts:
They were very helpful and friendly.
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WENDY WALKER
DUBAI
8 years ago
Date of purchase: 09/12/2016
What WENDY WALKER said about Sandals Resorts:
Exceptional service
Brenton at the Club lounge gave exceptional service, very professional & friendly nothing was too much trouble 😎
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IA
IAN
Egham. UK
8 years ago
Date of purchase: 09/13/2016
What IAN said about Sandals Resorts:
A few of the staff displayed good customer service but many displayed indifference to their approach in their various roles. We would like to commend Troy (lifeguard) in his excellent attitude. If...

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Kerry
Sandals Resorts
8 years ago
Hello Ian,

Thank you for your feedback regarding your most recent stay with us.  We are sorry to learn that you were disappointed with certain aspects of your stay.  Please be assured that Sandals prides itself on delivering exceptional, first-class service across the board and all of our employees are trained to treat our guests like royalty. Please be assured we take customer service very seriously and all of our employees are usually described to go above and beyond for our guests and  often leave feeling like family. We sincerely regret that your experiences were not similarly positive and want to reassure you that this is certainly not the norm. Please rest assured that we will forward your feedback to our Resort Management Team for their attention and further investigation.

Thank you for you lovely comments about Troy, he really is a delightful person and we are very happy that he was a highlight of your stay.   We will be sure to share your comments with him and thank him for a job well done.

We do hope that this has not deterred you from visiting us and we will have the opportunity to welcome you back to one of our lovely resorts in the future. 
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JM
John and Suzanne McGregor
Scotland
8 years ago
Date of purchase: 08/25/2016
What John and Suzanne McGregor said about Sandals Resorts:
All staff go over and above to make guests feel welcome
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HE
HEATHER
Hebburn
8 years ago
Date of purchase: 09/12/2016
What HEATHER said about Sandals Resorts:
Amazing holiday
Our overall experience at Sandals was fantastic, The staff who gave exceptional service was, Deidre my daughters wedding planner who goes above and beyond her duties, Micheal & Paul the wedding...

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WI
WILLIAM
Sandals Antigua
8 years ago
Date of purchase: 09/13/2016
What WILLIAM said about Sandals Resorts:
No complaints at all.
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LU
LUCY
8 years ago
Date of purchase: 09/13/2016
What LUCY said about Sandals Resorts:
Friendly, helpful, excellent.
We found all the staff to be super friendly and amenable. Nothing seemed to be too much trouble. We would particularly like to to praise Peter in the bar, Lance in the club sandals, Neville in...

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DA
DANIEL
United Kingdom
8 years ago
Date of purchase: 09/13/2016
What DANIEL said about Sandals Resorts:
I bought some Jewellery and had good service with a smile. Would have liked it cheaper though
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AN
ANTHONY
West Midlands UK
8 years ago
Date of purchase: 08/31/2016
What ANTHONY said about Sandals Resorts:
Excellent service
Sandals Halcyon Butler Service is outstanding. All the staff at this resort are truly customer focused.
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Trusted Customer
8 years ago
Date of purchase: 09/08/2016
Generally good. One or two staff seemed a little disinterested. Checkout not good - stood there for some time without being acknowledged while they 'did stuff' behind the counter.
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About Sandals Resorts
Family-owned Sandals Resorts has transformed itself from one brand and one resort in Montego Bay, Jamaica to become one of the most well-known and award-winning hospitality companies in the world. With five brands and 24 properties in seven countries including Antigua, The Bahamas, Grenada, Barbados, Jamaica, Saint Lucia and Turks and Caicos, Sandals Resorts is the undisputed leader of Caribbean holiday experiences and remains fiercely committed to the region, dedicating itself to innovative resort development that in the words of Chairman and Founder Gordon "Butch" Stewart, "exceed expectations" for guests, associates and the people who call the Caribbean home.
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020 7590 0244
135 Fulham Road, London, Greater London, SW3 6RT, United Kingdom
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About Sandals Resorts
Family-owned Sandals Resorts has transformed itself from one brand and one resort in Montego Bay, Jamaica to become one of the most well-known and award-winning hospitality companies in the world. With five brands and 24 properties in seven countries including Antigua, The Bahamas, Grenada, Barbados, Jamaica, Saint Lucia and Turks and Caicos, Sandals Resorts is the undisputed leader of Caribbean holiday experiences and remains fiercely committed to the region, dedicating itself to innovative resort development that in the words of Chairman and Founder Gordon "Butch" Stewart, "exceed expectations" for guests, associates and the people who call the Caribbean home.