How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Ruby Group Reviews

https://www.ruby-group.co.uk

Offering one of the UK's largest stock of cladding, timber and decking we are bound to be able to help with your next project.

Service

Product

ratings over the past year

Displaying all 3,310 reviews

Nick

Okehampton

3 years ago

Satisfied with delivery

What Nick said about Ruby Group:

I use them when ever I need timber. Always helpful and good value

Good timber with no fuss

Date of purchase: 02/17/2023

Trusted Customer

3 years ago

Satisfied with delivery

Delivered on time

Date of purchase: 02/17/2023

Trusted Customer

3 years ago

Satisfied with delivery

Good service

Friendly, efficient

Product reviews

Date of purchase: 02/12/2023

Sarah

United Kingdom

3 years ago

Satisfied with delivery

What Sarah said about Ruby Group:

Great customer service. Product good quality. Will definitely buy from them again

Product reviews

Date of purchase: 02/16/2023

Richard

United Kingdom

3 years ago

Satisfied with delivery

What Richard said about Ruby Group:

All Good !

Great service, easy to order, great comms, well packaged, top quality !

Product reviews

Date of purchase: 02/16/2023

Andrew

United Kingdom

3 years ago

Satisfied with delivery

What Andrew said about Ruby Group:

Excellent service

The only supplier I could find that had what I needed, delivered on time no problems.

Product reviews

Date of purchase: 02/16/2023

Raymond

United Kingdom

3 years ago

Satisfied with delivery

What Raymond said about Ruby Group:

Good solid side gate.

Very helpful online and on the phone when I mis-ordered. And the correct replacement was delivered promptly.

Product reviews

Date of purchase: 02/16/2023

Robert

United Kingdom

3 years ago

Satisfied with delivery

What Robert said about Ruby Group:

Great quality abd fast delivery

Was dubious about buying off the Internet but needn't have worried. Ordered a side gate and what arrived was a lot better than expected, super quality materials used and excellent construction. From...

Product reviews

Date of purchase: 02/12/2023

Mark

United Kingdom

3 years ago

Satisfied with delivery

What Mark said about Ruby Group:

Delivered as requested on time

Had a few questions as the order included made to measure gates. All handled efficiently over the phone

Date of purchase: 02/08/2023

Keith

3 years ago

Dissatisfied with delivery

What Keith said about Ruby Group:

Gates were .well packaged & wrapped but were soaking wet when opened

Sealed pptocess was ok and delivery but items were soaking wet on arrival. Ruby blame’s courier but gates were sealed in plastic so must have been despatched like that. Not good as having to dry...

Nikki

Ruby Group

3 years ago

Hello Mr Willets Thank you for taking the time to review our product. I know we have been in contact with you as we would advise all customers to ensure their gates are dried out before hanging and also to apply a UV oil to the gate to stop any further moisture from entering the gates. Even if the gates are completely dry when hanging and not oiled then water can seep into the timber and cause warping. We are always happy to replace customer gates with warping issues but there must be proof that our specified maintenance procedures have been carried out. I believe we have been in contact with you about this and providing these are carried out, you should have no issues with your gates. Thank you very much for your valued custom. Kind regards Nikki

Date of purchase: 02/10/2023

Not received a review invite?

Padstow Wooden Garden Featheredge Gate (2.1m High) - 750mm / Hinge on the Left

View all media (196)

Why trust Feefo reviews?

Learn more about Feefo

Ruby Group Reviews

Shebbear Featheredge Entrance Gate (Pair)More reviews of this product (20)View product websiteGood quality, well priced

Portable Freestanding Treated Picket Fence Panel - 0.9m / 1.8m / Round TopMore reviews of this product (5)View product websiteGood quality for a reasonable price

Portable Freestanding Treated Picket Fence Panel - 0.9m / 2.4m / Round TopMore reviews of this product (5)View product websiteGood quality at a read price

Rebated Fence Capping Rails - 1.8mMore reviews of this product (245)View product websiteGreat quality, sets the fence off really well !

Shiplap Treated Redwood 119mm x 12mm - 3.0MMore reviews of this product (257)View product websiteNot finished project yet !

Padstow Wooden Garden Featheredge Gate (1.8m High)More reviews of this product (230)View product websiteMy second order of the same product.

Padstow Wooden Garden Featheredge Gate (1.8m High)More reviews of this product (230)View product websiteVery well constructed and excellent materials, much better than I had hoped for.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?