Poor compared with last year! Flights were changed; dates were changed. Not great!
Riviera Travel
Riviera Travel
4 days ago
Thank you for your review.
We are sorry that your experience did not meet your expectations, particularly in comparison to your previous holiday with us.
We can see that you initially requested a change to your flights due to the inbound flight timing. Unfortunately, following this amendment, the revised flight schedule was subsequently changed by the airline at a later stage. Whilst we appreciate the frustration this caused and apologise for the inconvenience, airline schedule changes are outside of Riviera Travel's control and are determined directly by the airline.
We nevertheless regret the disappointment caused and thank you for taking the time to share your feedback.
Product reviews
Riviera Travel
Riviera Travel
4 days ago
Thank you for your comments.
We are pleased to hear that you found the food, catering and cabin staff to be excellent.
We are sorry, however, to read of your disappointment with the Cruise Director and Assistant Cruise Director. We appreciate that clear communication and effective organisation are important aspects of any river cruise, and we regret that your experience did not meet the standards you have come to expect from Riviera.
Should you wish to provide further details regarding these concerns, please contact our Guest Relations team, who will be happy to investigate the matter and provide a response within 28 days, in line with ABTA guidelines.
Date of purchase: 09/25/2026
0
Share
Trusted Customer
Feefo Verified
4 days ago
Riviera Travel
Riviera Travel
4 days ago
Thank you for your 5* rating
Product reviews
Riviera Travel
Riviera Travel
4 days ago
Thank you so much for taking the time to leave such a wonderful rating. We are delighted to know you had a great experience with us and look forward to welcoming you on another journey soon.
Service on the ship & guides in locations were excellent.
The staff on Lord Byron worked extremely hard & were really friendly.
Riviera Travel
Riviera Travel
4 days ago
Thank you for your 4*Review !
We are delighted to hear that you enjoyed such wonderful service throughout your time on board and ashore. It is always rewarding to know that our hardworking onboard team members and local guides helped make your journey so memorable.
Product reviews
Riviera Travel
Riviera Travel
4 days ago
Thank you for your 4*review |!
We are delighted to hear that you had such a wonderful and engaging experience on your journey with us. It is great to know that you appreciated the comfortable accommodations, wonderful dining, and the dedication of our onboard team while exploring so many fascinating historical destinations.
Date of purchase: 09/25/2026
0
Share
Trusted Customer
Feefo Verified
5 days ago
Did not receive all documentation
Riviera Travel
Riviera Travel
4 days ago
Thank you for your review.
We note your comment regarding not receiving all of your documentation. Our records show that your travel documents were emailed to you approximately three weeks prior to departure. If there was a specific document you were unable to access or did not receive, please provide further details and we will be happy to review this further.
Nice to be met, by a rep, at airport, on the journey out. Contacted by rep before holiday. Transfers were well organised and comfortable. Nice hotel. Rep very pleasant and informative.
Flight out,...
Read more
Riviera Travel
Riviera Travel
4 days ago
Thank you for your review.
We are delighted to hear that you had a brilliant trip to Krakow and that you appreciated being met by a representative at the airport, the pre-holiday contact, and the well-organised transfers. It is also pleasing to know that you found your hotel comfortable and the representative pleasant and informative.
We are sorry, however, to read of your disappointment with the legroom on your return flight. Whilst we are pleased that you found the seating on your outbound flight comfortable, aircraft seating configurations vary and are determined by the airline. We regret any discomfort caused on your journey home and thank you for taking the time to share your feedback.
Product reviews
Uploaded media
View all media (1)
Riviera Travel
Riviera Travel
4 days ago
Thank you for sharing such positive feedback about your recent journey with us. We are delighted to hear that you enjoyed exploring the destination and appreciated the hotel and guidance provided along the way.
Very tailor made and when return flights were disrupted Riviera went the extra mile to resolve travel disruption
Riviera Travel
Riviera Travel
4 days ago
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed a personalized experience and that our team was able to provide effective support during your journey. We truly appreciate your positive comments and look forward to welcoming you on another trip soon.
Product reviews
Riviera Travel
Riviera Travel
4 days ago
We are delighted to hear that you enjoyed such a wonderful journey and that our team made your experience so memorable.
As we had a stand in tour manager, who was excellent, we didn't get as much background knowledge as I have had before on tours.
Riviera Travel
Riviera Travel
4 days ago
Thank you for taking the time to share your feedback with us. We are pleased that you enjoyed your recent holiday and appreciated the support of our team during your travels, and we value your helpful insights as we continually strive to enhance our guest experiences.
Product reviews
Riviera Travel
Riviera Travel
4 days ago
Thank you for sharing your feedback with us regarding your recent tour.
We are delighted to hear that you enjoyed the itinerary highlights and appreciated the support provided by your tour manager. We also note your helpful suggestions regarding attraction bookings and the welcome gathering, and we will share you feedback with the relevant teams for review .
Excellent service as usual. Great guide who was a good ambassador for Riviera Travel. Nothing was too much trouble for her.
Riviera Travel
Riviera Travel
4 days ago
Thank you for sharing such positive feedback about your recent experience with us.
We are delighted to hear that your guide provided such wonderful support throughout your holiday.
Product reviews
Uploaded media
View all media (7)
Riviera Travel
Riviera Travel
4 days ago
Thank you for your 5* review!
We are delighted to hear that you had such a wonderful experience exploring Portugal with us. It is always a pleasure to welcome back returning guests, and we are so glad that our hotels, excursions, and guides met your expectations once again. We look forward to welcoming you on another journey in the future.
Generally good, but they ran out of peach liqueur however the stuff found some on another ship. It wasn’t the liqueur just the purée, but it was okay. We run out of food breakfast which wasn’t...
Read more
Riviera Travel
Riviera Travel
4 days ago
Thank you for your review.
We are pleased to hear that you generally enjoyed your cruise and appreciate your positive comments regarding the efforts of the onboard staff in sourcing an alternative when supplies of peach purée ran low.
We are sorry, however, that some items became unavailable during your cruise and that food ran out at breakfast on one occasion. We appreciate that this was disappointing and not the standard we aim to provide. Please be assured that your comments will be raised with the relevant teams for their review. Thank you for bringing these matters to our attention.
Product reviews
Riviera Travel
Riviera Travel
4 days ago
Thank you for your review.
We are pleased to hear that you enjoyed visiting a variety of destinations and appreciated the benefits of travelling on a smaller ship, as well as the comfort of your cabin overall.
We are sorry, however, to read of the noise disturbance you experienced in your cabin and your disappointment with aspects of the dining experience. Should issues such as these arise during a cruise, we would encourage guests to raise them with the Cruise Director at the time, as this may allow alternative arrangements to be considered, such as a cabin move where available, or for concerns regarding food and service to be addressed whilst onboard. Thank you for taking the time to share your feedback.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
