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Riviera Travel Reviews | Customer Service Reviews for https://www.feefo.com/reviews/riviera-travel | Feefo

Displaying all 55,961 reviews

Elizabeth

Beds

3 days ago

Date of purchase: 08/06/2025

What Elizabeth said about Riviera Travel:

Great trip

Excellent service

Product reviews

Trusted Customer

3 days ago

Date of purchase: 08/07/2025

Great holiday on the Rhine

Absolutely excellent

Product reviews

Riviera Travel

2 days ago

Thank you for sharing your feedback following your recent Rhine Cruise to Switzerland. We’re thrilled to hear you had such a positive experience. It’s wonderful to know you enjoyed the food and felt well cared for throughout your journey. Your kind words about our team’s efficiency and attentiveness mean a great deal to us. We’re especially pleased that our focus on passenger needs made a lasting impression. Thank you once again for your thoughtful comments—they’re truly appreciated.

Huw

Newport

3 days ago

Date of purchase: 08/10/2025

What Huw said about Riviera Travel:

Duoro paradise

Professional

Product reviews

David

Matlock

3 days ago

Date of purchase: 08/05/2025

What David said about Riviera Travel:

A great river cruise

Very helpful at booking stage and received travel documents in good time. Riviera staff during the trip very friendly and helpful.

Product reviews

Bill

Nutfield

3 days ago

Date of purchase: 08/08/2025

What Bill said about Riviera Travel:

Excellent

Product reviews

Trusted Customer

3 days ago

Date of purchase: 08/11/2025

Great trip

The service was generally good on the whole. The rep was knowledgeable and events went smoothly. The exception was some confusion at Helsinki airport without a clear meeting point prior to Reps...

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Product reviews

Trusted Customer

4 days ago

Date of purchase: 08/11/2025

Fabulous River Cruise on the Danube

The service was good. I had to change one of the passengers on my booking, as she was ill and unable to come. This happened 3 days before departure and Riviera were brilliant at sorting this all out...

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Riviera Travel

3 days ago

Thank you so much for taking the time to share your feedback. We're truly pleased to hear that our customer service met your expectations. We look forward to having the pleasure of your company on your holiday.

Product reviews

Wendy

Cardiff

4 days ago

Date of purchase: 08/11/2025

What Wendy said about Riviera Travel:

Fair to middling

No negative views

Claire

Riviera Travel

3 days ago

Thank you for rating our customer service 5 stars.

Product reviews

Claire

Riviera Travel

3 days ago

Thank you for taking the time to share your feedback. We sincerely regret to hear that you found the terrain more difficult than you had imagined, despite forewarning. Furthermore, we are sorry to learn that the tour manager fell short of your expectations. As we are always striving to enhance our tours, your comments have been shared directly with our tour management team for collective review.

Rosemary

Kilmacolm Scotland

4 days ago

Date of purchase: 08/05/2025

What Rosemary said about Riviera Travel:

Very enjoyable cruise with excellent service and food on board

Couldn’t fault the service which was excellent throughout the cruise. The staff worked extremely hard all day and also interacted with the guests with politeness and humour.

Product reviews

Riviera Travel

3 days ago

Thank you for your review of your Rhine Cruise to Switzerland. We're glad you enjoyed aspects of your experience and found the ship comfortable and meticulously clean. We appreciate you mentioning the food and wines. We understand your comments regarding the fruit selection at breakfast, the local guide during the Black Forest tour, and the cruise director's briefings. We appreciate you sharing your thoughts.

Catalina

Surrey

4 days ago

Date of purchase: 08/06/2025

What Catalina said about Riviera Travel:

Excellent cruise interesting excursions.

Very friendly and caring. Restaurant staff were excellent. House keeping was very good and thorough. My husband had a birthday cake and champagne for his birthday while onboard the ship. I did let...

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Product reviews

Riviera Travel

3 days ago

Thank you for sharing your wonderful feedback on your Burgundy, the River Rhone & Provence Cruise. We're thrilled you enjoyed your trip and found the ship comfortable, the food and service excellent, and the excursions interesting. It's also great to hear that you had a lively and exciting time with our evening entertainment. We appreciate you taking the time to share your experience.

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About Riviera Travel

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01283 245322

New Manor, 328 Wetmore Road, Burton-on-Trent, DE14 1SP, United Kingdom

Burgundy the River Rhone & Provence Cruise

Helsinki Tallinn and Riga - for Solo Travellers

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Riviera Travel Reviews

Burgundy the River Rhone & Provence CruiseMore reviews of this product (2,229)View product websiteGreat boat, lovely staff and food, excellent excursions

Rhine Cruise to SwitzerlandMore reviews of this product (1,668)View product websiteThe cruise was excellent from beginning to end. The food was amazing, the cruise Director and Concierge looked after all the passengers and organised all the excursions and activities and dealt with...Read all

Douro Porto & Salamanca River CruiseMore reviews of this product (1,780)View product websiteThe whole cruise and 3 day extension in Porto exceeded our expectations, it was our first ever cruise of any type and can’t wait to do the next Riviera. Cruise.

Rhine Cruise to SwitzerlandMore reviews of this product (1,668)View product websiteThe cruise was an excellent experience from booking all the way through to the cruise itself. The accommodation, food and service on the ship were excellent. The on shore tourist guides did a great...Read all

The Seine Paris and Normandy River CruiseMore reviews of this product (712)View product websiteFriendly and helpful crew made onboard a pleasure

The Blue Danube River CruiseMore reviews of this product (2,627)View product websiteI thoroughly enjoyed the cruise. All of the staff were lovely, The food and drinks were very good. The cabins were well appointed with fabulous showers. The local guides were all excellent.

Rhine Cruise to SwitzerlandMore reviews of this product (1,668)View product websiteI give this review excellent because on the whole the cruise was. A few negatives however…a lack of seasonal fruit at breakfast. Every morning the fruit was sliced melon and oranges with occasional...Read all

Burgundy the River Rhone & Provence CruiseMore reviews of this product (2,229)View product websiteVery enjoyable trip. The ship is very comfortable, good food good service. Excursions are very interesting. Evening entertainment were very lively and exciting.

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