Riviera Travel Reviews

Thank you for taking the time to share your feedback. We were sorry to read that aspects of your tour did not meet your expectations, particularly regarding the itinerary, organisation and dining arrangements. We appreciate how disappointing it can be when a holiday experience falls short of what was anticipated. As this forum is not intended for the investigation of individual complaints, we would encourage you to contact our Guest Relations team directly, should you wish your concerns to be formally reviewed. This would allow us the opportunity to fully investigate the matters you have raised and provide a detailed response. In line with our booking conditions and ABTA guidance, complaints should be submitted in writing within 28 days of returning from your holiday, wherever possible. We were pleased to read your positive comments regarding the local guide, coach driver and the Majorelle Gardens, and we thank you for taking the time to provide your feedback.

Thank you for your review of our Classic Sicily for Solo Travellers holiday. We are delighted to hear that you found the tour excellent and that you enjoyed your experience in Sicily. It is always pleasing to know when the itinerary and organisation combine to create such an enjoyable holiday. We appreciate you taking the time to share your feedback and hope to welcome you on another Riviera Travel holiday soon.

Thank you so much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the tour, the wonderful company, and the excellent service provided by our team throughout the journey.

We are delighted to hear that you enjoyed your experience with us and look forward to welcoming you on another journey in the future.

Thank you for sharing your feedback with us regarding your recent holiday. We are delighted to hear that you enjoyed the destinations and appreciated the support provided by our tour manager. We also note your comments about the wardrobe space at the hotel and will keep this in mind for future improvements. We look forward to welcoming you on another journey with us soon.

Thank you for sharing such wonderful feedback about your first river cruise with us. We are delighted to hear that you enjoyed the comfortable surroundings, the exceptional hospitality of our crew, and the variety of dining experiences throughout your journey.

We are delighted to hear that you enjoyed the interesting visits during your time with us. Thank you for your helpful feedback regarding travel times and your stay, which we will certainly take on board to help improve our future arrangements. Kind regards, Riviera Travel

Thank you for sharing such wonderful feedback about your recent Classic China holiday. We are delighted to hear that you enjoyed the hotels, excursions, and the guidance of your tour manager so much.

Thank you for your correspondence regarding the curtailment of your cruise onboard the Riviera Rose. We are in receipt of your complaint and are very sorry to hear of your disappointment following the disruption to your holiday. We appreciate you taking the time to bring your concerns to our attention. Your comments have been passed to our Guest Relations team, who will carefully investigate the matters you have raised with the relevant departments and suppliers to ensure all aspects of your complaint are fully considered. In accordance with ABTA guidelines, we will provide a full written response within 28 days of receipt of your complaint. Should we require any further information as part of our investigation, we will contact you directly. Thank you for your patience while we conduct our review.